All Systems Operational

Uptime over the past 90 days. View historical uptime.
IPI - Cloud (IPIC) Operational
90 days ago
100.0 % uptime
Today
Cloud @ London Operational
90 days ago
100.0 % uptime
Today
Cloud @ Reading Operational
90 days ago
100.0 % uptime
Today
IPI - Network (IPIN) Operational
90 days ago
100.0 % uptime
Today
MPLS Operational
90 days ago
100.0 % uptime
Today
Internet Operational
90 days ago
100.0 % uptime
Today
IPI - Voice (IPIV) Operational
90 days ago
100.0 % uptime
Today
SIP @ Reading Operational
90 days ago
100.0 % uptime
Today
SIP @ London Operational
90 days ago
100.0 % uptime
Today
IPI - Platform as a service (Paas) Operational
90 days ago
100.0 % uptime
Today
DesktopLive Operational
90 days ago
100.0 % uptime
Today
AscendID ? Operational
90 days ago
100.0 % uptime
Today
Cloud Portal Operational
90 days ago
100.0 % uptime
Today
IPI - Vocal Cloud Operational
90 days ago
99.98 % uptime
Today
Identification and Verification (ID&V) Operational
90 days ago
100.0 % uptime
Today
ElasticCX - UcaaS Operational
90 days ago
99.95 % uptime
Today
ElasticNGN Operational
90 days ago
100.0 % uptime
Today
IPI - ElasticCX - CCaaS Operational
90 days ago
100.0 % uptime
Today
UKS (Bnd1) Operational
90 days ago
100.0 % uptime
Today
UKW (Bnd2) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

IPI - ElasticCX – UCaaS Sep 15, 2025 22:00-23:30 BST

Name: IPI - ElasticCX – UCaaS
Maintenance Type: Non-Service impacting
Purpose of the maintenance: To address known bugs with auto-provisioning and NTP secondary server.
Duration: 1.5 Hours
Start date & time: 15/09/2025 22:00
End date & time: 15/09/2025  23:30
Impact: Low risk
Expected Downtime duration: No Time.
Posted on Sep 12, 2025 - 15:54 BST

IPI - ElasticCX – CCaaS (Band 1) Release 25.2 Sep 23, 2025 22:00 - Sep 24, 2025 05:00 BST

Name: IPI - ElasticCX – CCaaS (Band 1) Release 25.2
Maintenance Type: Service impacting
Purpose of the maintenance: To release to the latest version 25.2
Duration: 7 Hours
Start date & time: 23/09/2025 22:00hrs
End date & time: 24/09/2025 05:00hrs
Impact: low risk
Expected Downtime duration: 10 minutes
Posted on Sep 12, 2025 - 16:00 BST

IPI - ElasticCX – CCaaS (Band 2) Release 25.2 Sep 30, 2025 22:00 - Oct 1, 2025 05:00 BST

Name: IPI - ElasticCX – CCaaS (Band 2) Release 25.2
Maintenance Type: Service impacting
Purpose of the maintenance: To release to the latest version 25.2
Duration: 7 Hours
Start date & time: 30/09/2025 22:00hrs
End date & time: 01/10/2025 05:00hrs
Impact: low risk
Expected Downtime duration: 10 minutes
Posted on Sep 12, 2025 - 16:03 BST
Sep 14, 2025

No incidents reported today.

Sep 13, 2025

No incidents reported.

Sep 12, 2025

No incidents reported.

Sep 11, 2025
Teams Direct Routing maintenance
Completed - The scheduled maintenance has been completed.
Sep 11, 23:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 22:00 BST
Scheduled - Name: TeamsDirectRouting@Link33 Standard Maintenance
Maintenance Type: Standard maintenance to remove depreciated TLS security ciphers.
Purpose of the maintenance: General security maintenance to remove depreciated TLS security ciphers.
Duration: 1Hour
Start date & time: 11/09/25 22:00
End date & time:11/09/25 23:00
Impact: Low Risk
Expected downtime: 0 minutes
Sep 5, 17:27 BST
Sep 10, 2025
Teams Direct Routing maintenance
Completed - The scheduled maintenance has been completed.
Sep 10, 23:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 22:00 BST
Scheduled - Name: TeamsDirectRouting@LON1 Standard Maintenance
Maintenance Type: Standard maintenance to remove depreciated TLS security ciphers.
Purpose of the maintenance: General security maintenance to remove depreciated TLS security ciphers.
Duration: 1Hour
Start date & time: 10/09/25 22:00
End date & time:10/09/25 23:00
Impact: Low Risk
Expected downtime: 0 minutes

Thanks

IPI Service Desk
Sep 5, 17:24 BST
Sep 9, 2025

No incidents reported.

Sep 8, 2025

No incidents reported.

Sep 7, 2025

No incidents reported.

Sep 6, 2025

No incidents reported.

Sep 5, 2025

No incidents reported.

Sep 4, 2025

No incidents reported.

Sep 3, 2025
IPI SIP Maintenance - Node interchange
Completed - The scheduled maintenance has been completed.
Sep 3, 07:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 06:00 BST
Scheduled - Name: IPI SIP Maintenance - node interchange
Maintenance Type: non impacting maintenance
Purpose of the maintenance: We will be performing node interchanges to enable an additional tracing feature
Duration: 1 hour window
Start date & time: 03/09/2025 @ 06:00
End date & time: 03/09/2025 @ 07:00
Impact: no impact

Thanks

IPI Service Desk
Aug 27, 13:38 BST
Sep 2, 2025
IPI Elastic CX UCaaS Maintenance - Administration Portal upgrade to version 1.103.0
Completed - The scheduled maintenance has been completed.
Sep 2, 23:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 20:00 BST
Scheduled - Name: Administration portal upgrade to version 1.103.0
Maintenance Type: Non service impacting
Purpose of the maintenance: We will be upgrading our administration portal services to our next release bringing new feature functionality along with bug fixes.
Duration: 3 hours
Start date & time: 02/09/2025 @ 20:00
End date & time: 02/09/2025 @ 23:00

Impact: No impact to core BAU telephony services.
However, during the maintenance window, administration via the GUI, call data collectors, and handset provisioning services will be intermittently unavailable

Expected Downtime duration: 0 minutes

Kind Regards
The IPI Service Desk Team
Aug 29, 18:02 BST
Sep 1, 2025
IPIC @ LON1 and LINK33 Standard Maintenance
Completed - The scheduled maintenance has been completed.
Sep 1, 21:43 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 1, 20:30 BST
Scheduled - Name: IPIC @ LON1 and LINK33 Standard Maintenance
Maintenance Type: Partial service impacting
Purpose of the maintenance: We are proactively carrying out maintenance on our LON1 and LINK33 Cloud infrastructure. During this time some VMs may be affected and vMotion will take place as needed.

Start date & time: 01/09/2025 20:30
End date & time: 01/09/2025 23:30
Aug 27, 09:45 BST
Aug 31, 2025
IPI Elastic CX UCaaS Maintenance - Administration cluster upgrade
Completed - The scheduled maintenance has been completed.
Aug 31, 22:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 31, 20:00 BST
Scheduled - Name: The administration cluster will be under maintenance to upgrade the underlying operating system
Maintenance Type: Non service impacting
Purpose of the maintenance:
Duration: 2 hours
Start date & time: 31/08/2025 @ 20:00
End date & time: 31/08/2025 @ 22:00

Impact: No impact to core BAU telephony services.
However during the maintenance administration via the GUI, call data collectors, and handset provisioning services will be intermittently unavailable during the maintenance window.

Expected Downtime duration: 30 minutes (No downtime to core telephony services)

Kind Regards
The IPI Service Desk Team
Aug 31, 20:00 BST
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