All Systems Operational

IPI - Cloud (IPIC) Operational
90 days ago
100.0 % uptime
Today
Cloud @ London Operational
90 days ago
100.0 % uptime
Today
Cloud @ Reading Operational
90 days ago
100.0 % uptime
Today
IPI - Network (IPIN) Operational
90 days ago
100.0 % uptime
Today
MPLS Operational
90 days ago
100.0 % uptime
Today
Internet Operational
90 days ago
100.0 % uptime
Today
IPI - Voice (IPIV) Operational
90 days ago
100.0 % uptime
Today
SIP @ Reading Operational
90 days ago
100.0 % uptime
Today
SIP @ London Operational
90 days ago
100.0 % uptime
Today
IPI - Platform as a service (Paas) Operational
90 days ago
100.0 % uptime
Today
DesktopLive Operational
90 days ago
100.0 % uptime
Today
AscendID ? Operational
90 days ago
100.0 % uptime
Today
Cloud Portal Operational
90 days ago
100.0 % uptime
Today
IPI - Vocal Cloud Operational
90 days ago
100.0 % uptime
Today
Identification and Verification (ID&V) Operational
90 days ago
100.0 % uptime
Today
ElasticCX - UcaaS Operational
90 days ago
100.0 % uptime
Today
ElasticNGN Operational
90 days ago
100.0 % uptime
Today
IPI - ElasticCX - CCaaS Operational
90 days ago
100.0 % uptime
Today
UKS (Bnd1) Operational
90 days ago
100.0 % uptime
Today
UKW (Bnd2) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

IPI Elastic CX UCaaS - application update Oct 14, 2025 21:00-23:00 BST

Name: ElasticCX UCaaS - Callflow application update
Maintenance Type: Application update
Purpose of the maintenance: To reduce long GUI load time on Ring Group action
Duration: 2 hours
Start date & time: 14/10/2025 @ 21:00
End date & time: 14/10/2025 @ 23:00
Impact: Low Risk
Expected Downtime duration: None expected

Kind Regards
The IPI Service Desk Team

Posted on Oct 08, 2025 - 14:39 BST
Oct 14, 2025

No incidents reported today.

Oct 13, 2025

No incidents reported.

Oct 12, 2025

No incidents reported.

Oct 11, 2025

No incidents reported.

Oct 10, 2025

No incidents reported.

Oct 9, 2025
Completed - The scheduled maintenance has been completed.
Oct 9, 22:55 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 22:00 BST
Scheduled - Name: ElasticCX – UcaaS, ElasticNGN
Maintenance Type: Emergency Non- service impacting Maintenance.
Purpose of the maintenance: Emergency maintenance to address intermittent end device registration failures.
Duration: 2 hours
Start date & time: 09/10/2025 22:00hrs
End date & time: 09/10/2025 23:59hrs
Impact: None, low risk
Expected Downtime duration: 0 minutes

Kind Regards
The IPI Service Desk Team

Oct 9, 14:36 BST
Oct 8, 2025

No incidents reported.

Oct 7, 2025
Completed - postponed
Oct 7, 20:29 BST
Scheduled - Name: IPIV@Ucaas DB compaction
Maintenance Type: Standard-Routine
Purpose of the maintenance: DB compaction housekeeping
Duration: 6 hours
Start date & time: 08/10/25 22:00
End date & time: 09/10/25 04;00
Impact: no impact

Thanks

IPI Service Desk

Sep 26, 16:27 BST
Completed - postponed
Oct 7, 20:28 BST
Scheduled - Name: IPIV@Ucaas DB compaction
Maintenance Type: Standard-Routine
Purpose of the maintenance: DB compaction housekeeping
Duration: 6 hours
Start date & time: 07/10/25 22:00
End date & time: 08/10/25 04;00
Impact: no impact

Thanks

IPI Service Desk

Sep 26, 16:26 BST
Completed - The scheduled maintenance has been completed.
Oct 7, 04:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 22:00 BST
Scheduled - Name: IPI@ECXUCaaS DB compaction
Maintenance Type: Standard-Routine
Purpose of the maintenance: DB compaction housekeeping
Duration: 6 hours
Start date & time: 06/10/25 22:00
End date & time: 07/10/25 04;00
Impact: no impact

Thanks

IPI Service Desk

Sep 26, 16:24 BST
Oct 6, 2025
Oct 5, 2025

No incidents reported.

Oct 4, 2025

No incidents reported.

Oct 3, 2025
Completed - The scheduled maintenance has been completed.
Oct 3, 00:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 2, 22:00 BST
Scheduled - Name: ElasticCX - CCaaS UKS Band 1
Maintenance Type: Database Optimisation
Purpose of the maintenance: Staggered Database restarts
Duration: 2hours
Start date & time: 02/10/2025 - 22:00hrs
End date & time: 02/10/2025 - 23:59hrs
Impact: Low Risk
Expected Downtime duration: None

Kind Regards
The IPI Service Desk Team

Oct 2, 12:08 BST
Oct 2, 2025
Oct 1, 2025
Completed - The scheduled maintenance has been completed.
Oct 1, 05:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 22:00 BST
Scheduled - Name: IPI - ElasticCX – CCaaS (Band 2) Release 25.2
Maintenance Type: Service impacting
Purpose of the maintenance: To release to the latest version 25.2
Duration: 7 Hours
Start date & time: 30/09/2025 22:00hrs
End date & time: 01/10/2025 05:00hrs
Impact: low risk
Expected Downtime duration: 10 minutes

Sep 12, 16:03 BST
Sep 30, 2025
Resolved - Following the restarts of some services at 10:10hrs, throughout monitoring, we have observed continued stability on the platform. Any handsets, or base stations that have struggled to self-register following this time may require a restart. If you require assistance with that please contact our Service Desk.
Sep 30, 17:16 BST
Monitoring - Post to restarts of some services at 10:10hrs we are now in a monitoring status observing stability and registrations.
Please be advised to restart any none working hard phones contact our Service desk if you observe failures.

Sep 30, 11:02 BST
Update - We are continuing to investigate this issue.
Sep 30, 09:41 BST
Investigating - Dear Customer,

We would like to issue an update on a current incident where intermittent instability with calls and hard phones has been reported. We are currently investigating.

Name: Elastic CX UCaaS
Description of the incident: Intermittent Call performance and handset registration.
Impact: Degraded Performance.
Next Steps: Further update will follow as soon as we have more information.

Thanks,
IPI Platform

Sep 30, 08:52 BST
Completed - The scheduled maintenance has been completed.
Sep 30, 00:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 22:00 BST
Scheduled - Name: IPI - Vocal Cloud Components
Maintenance Type: Standard patch application
Purpose of the maintenance: To deploy the latest Hotfix
Duration: 2 hours
Start date & time: 29/09/2025 22:00hrs BST
End date & time: 29/09/2025 23:59hrs BST
Impact: low risk - No expected impact
Expected Downtime duration: 0 minutes

Kind Regards
The IPI Service Desk Team

Sep 26, 15:40 BST