Service Under Maintenance

Uptime over the past 90 days. View historical uptime.
IPI - Cloud (IPIC) Under Maintenance
90 days ago
100.0 % uptime
Today
Cloud @ London Under Maintenance
90 days ago
100.0 % uptime
Today
Cloud @ Reading Operational
90 days ago
100.0 % uptime
Today
IPI - Network (IPIN) Operational
90 days ago
100.0 % uptime
Today
MPLS Operational
90 days ago
100.0 % uptime
Today
Internet Operational
90 days ago
100.0 % uptime
Today
IPI - Voice (IPIV) Operational
90 days ago
100.0 % uptime
Today
SIP @ Reading Operational
90 days ago
100.0 % uptime
Today
SIP @ London Operational
90 days ago
100.0 % uptime
Today
IPI - Platform as a service (Paas) Operational
90 days ago
100.0 % uptime
Today
DesktopLive Operational
90 days ago
100.0 % uptime
Today
AscendID Operational
90 days ago
100.0 % uptime
Today
Cloud Portal Operational
90 days ago
100.0 % uptime
Today
IPI - Vocal Cloud Operational
90 days ago
100.0 % uptime
Today
Identification and Verification (ID&V) Operational
90 days ago
100.0 % uptime
Today
ElasticCX - UcaaS Operational
90 days ago
100.0 % uptime
Today
ElasticNGN Operational
90 days ago
100.0 % uptime
Today
IPI - ElasticCX - CCaaS Operational
90 days ago
100.0 % uptime
Today
UKS (Bnd1) Operational
90 days ago
100.0 % uptime
Today
UKW (Bnd2) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

ElasticCX UCaaS monitoring client update Jan 20, 2026 20:00-21:00 GMT

Name: ElasticCX UCaaS monitoring client update
Maintenance Type: monitoring update
Purpose of the maintenance: Update monitoring clients
Duration: 1 Hour
Start date & time: 20/01/2026 – 20:00hrs
End date & time: 20/01/2026 – 21:00hrs
Impact: low risk
Expected Downtime duration: None Expected

Kind Regards
The IPI Service Desk Team
Posted on Jan 15, 2026 - 15:52 GMT
Jan 16, 2026

No incidents reported today.

Jan 15, 2026
IPI Elastic CX UCaaS/NGN Hotfix Release
Completed - The scheduled maintenance has been completed.
Jan 15, 21:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 20:00 GMT
Scheduled - Name: Elastic UCaaS/NGN Hotfix
Maintenance Type: Hotfix
Purpose of the maintenance: Preserving the originating CLI on transfers for some Cisco and Avaya Devices.
Duration: 1 Hour
Start date & time: 15/01/2026 – 20:00hrs
End date & time: 15/01/2026 – 21:00hrs
Impact: low risk
Expected Downtime duration: None Expected

Kind Regards
The IPI Service Desk Team
Jan 13, 11:55 GMT
Jan 14, 2026
IPIC @ LON1 Standard Maintenance
Completed - The scheduled maintenance has been completed.
Jan 14, 12:25 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 09:00 GMT
Scheduled - Name: IPIC @ LON1 Standard Maintenance
Maintenance Type: Standard maintenance
Purpose of the maintenance: We are proactively carrying out maintenance on our LON1 Cloud infrastructure. This change should not impact customer systems.
Duration: 6 hours
Start date & time: 14/01/2026 09:00
End date & time: 14/01/2026 15:00
Impact: Low risk
Expected Downtime: None Expected
Jan 9, 09:24 GMT
Jan 13, 2026
IPI BCP Platform Maintenance Release
Completed - The scheduled maintenance has been completed.
Jan 13, 06:05 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 06:00 GMT
Scheduled - Name: IPIV-SIP BCP exercise
Maintenance Type: BCP
Purpose of the maintenance: BCP task of failover from active to standby nodes.
Duration: 5 Minutes
Start date & time: 13/01/2026 – 06:00
End date & time: 13/01/2026 – 06:05
Impact: low risk
Expected Downtime duration: None Expected
Jan 7, 07:37 GMT
Jan 12, 2026

No incidents reported.

Jan 11, 2026
IPI Elastic CX UCaaS Maintenance
Completed - The scheduled maintenance has been completed.
Jan 11, 23:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 21:00 GMT
Scheduled - Name: Elastic CX UCaaS
Maintenance Type: Standard maintenance
Purpose of the maintenance: Latest O/S upgrades
Duration: 2 hours
Start date & time: 11/01/2026 21:00
End date & time: 11/01/2026 23:00
Impact: Low risk
Expected Downtime: None Expected

Kind Regards
The IPI Service Desk Team
Dec 16, 11:42 GMT
Jan 10, 2026

No incidents reported.

Jan 9, 2026

No incidents reported.

Jan 8, 2026
IPI Elastic CX UCaaS/NGN Hotfix Release
Completed - The scheduled maintenance has been completed.
Jan 8, 21:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 20:00 GMT
Scheduled - Name: Elastic UCaaS/NGN Hotfix
Maintenance Type: Hotfix
Purpose of the maintenance: Preserving the originating CLI on transfers for some Cisco and Avaya Devices.
Duration: 1 Hour
Start date & time: 8/01/2026 – 20:00hrs
End date & time: 8/01/2026 – 21:00hrs
Impact: low risk
Expected Downtime duration: None Expected


Kind Regards
The IPI Service Desk Team
Jan 6, 09:48 GMT
Jan 7, 2026
IPI Elastic CX CCaaS Intermittent performance issues
Resolved - IPI deployed a fix overnight to address a specific issue identified affecting performance. This Incident is now resolved.
Jan 7, 14:45 GMT
Update - IPI deployed a fix overnight to address a specific issue identified affecting performance. Monitoring is ongoing.
Jan 7, 09:24 GMT
Monitoring - Performance issues are being confirmed as restored, we are monitoring and still investigating cause.
Jan 6, 10:52 GMT
Investigating - Dear Customer,

We would like to issue an update to the current incident where performance issues to some customers on the Elastic CCaaS platform have been noted.

Name: Elastic CX CCaaS Intermittant performance issues
Description of the incident: Some customers reporting performance degradation impacting agents ability to answer calls.
Next Steps: Further update will follow as soon as we have more information.

Kind Regards
IPI Service Desk
Jan 6, 10:38 GMT
Jan 6, 2026
Jan 5, 2026
IPI Voice Intermittent call failure investigation.
Resolved - Monitoring performance the incident is resolved following the remediation today at 12:55hrs.
Jan 5, 16:15 GMT
Monitoring - A fix has been identified and implemented. We are monitoring the results.
Jan 5, 13:10 GMT
Update - Some customers are still being impacted by intermittent call issues, IPI are investigating internally, and at a carrier level. We will provide an update on significant developments as they come.
Jan 5, 12:20 GMT
Investigating - Dear Customer,

We would like to issue an update to a current incident where Intermittent call failures have been observed and are being investigated.

Name: IPI Voice
Description of the incident: Intermittent Call failures
Next Steps: Further update will follow as soon as we have more information.

Kind Regards
IPI Service Desk
Jan 5, 11:59 GMT
Jan 4, 2026

No incidents reported.

Jan 3, 2026

No incidents reported.

Jan 2, 2026

No incidents reported.

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