All Systems Operational

Uptime over the past 90 days. View historical uptime.
IPI - Cloud (IPIC) Operational
90 days ago
100.0 % uptime
Today
Cloud @ London Operational
90 days ago
100.0 % uptime
Today
Cloud @ Reading Operational
90 days ago
100.0 % uptime
Today
IPI - Network (IPIN) Operational
90 days ago
100.0 % uptime
Today
MPLS Operational
90 days ago
100.0 % uptime
Today
Internet Operational
90 days ago
100.0 % uptime
Today
IPI - Voice (IPIV) Operational
90 days ago
100.0 % uptime
Today
SIP @ Reading Operational
90 days ago
100.0 % uptime
Today
SIP @ London Operational
90 days ago
100.0 % uptime
Today
IPI - Platform as a service (Paas) Operational
90 days ago
100.0 % uptime
Today
DesktopLive Operational
90 days ago
100.0 % uptime
Today
AscendID Operational
90 days ago
100.0 % uptime
Today
Cloud Portal Operational
90 days ago
100.0 % uptime
Today
IPI - Vocal Cloud Operational
90 days ago
100.0 % uptime
Today
Identification and Verification (ID&V) Operational
90 days ago
100.0 % uptime
Today
ElasticCX - UcaaS Operational
90 days ago
100.0 % uptime
Today
ElasticNGN Operational
90 days ago
100.0 % uptime
Today
IPI - ElasticCX - CCaaS Operational
90 days ago
100.0 % uptime
Today
UKS (Bnd1) Operational
90 days ago
100.0 % uptime
Today
UKW (Bnd2) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

IPI Elastic CX UCaaS Maintenance Jan 11, 2026 21:00-23:00 GMT

Name: Elastic CX UCaaS
Maintenance Type: Standard maintenance
Purpose of the maintenance: Latest O/S upgrades
Duration: 2 hours
Start date & time: 11/01/2026 21:00
End date & time: 11/01/2026 23:00
Impact: Low risk
Expected Downtime: None Expected

Kind Regards
The IPI Service Desk Team
Posted on Dec 16, 2025 - 11:42 GMT
Dec 17, 2025
IPI Platform Maintenance - IPI Cloud - Link33
Completed - The scheduled maintenance has been completed.
Dec 17, 10:27 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 17, 08:00 GMT
Scheduled - Name: IPIC @ LINK33 Standard Maintenance
Maintenance Type: Standard maintenance
Purpose of the maintenance: Install the latest ESXi updates on the LINK33 MT Clusters
Duration: 7 hours
Start date & time: 17/12/2025 08:00
End date & time: 17/12/2025 15:00
Impact: Low risk
Expected Downtime: None Expected

Thanks,
IPI Platform
Dec 16, 11:46 GMT
IPIC @ LINK33 Standard Maintenance
Completed - The scheduled maintenance has been completed.
Dec 17, 10:26 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 17, 08:01 GMT
Scheduled - Name: IPIC @ LINK33 Standard Maintenance
Maintenance Type: Standard maintenance
Purpose of the maintenance: We are proactively carrying out maintenance on our LINK33 Cloud infrastructure. This change should not impact customer systems.
Duration: 4 hours
Start date & time: 17/12/2025 08:00
End date & time: 17/12/2025 13:00
Impact: Low risk
Expected Downtime: None Expected
Dec 16, 11:51 GMT
Elastic CX UCaaS Maintenance
Completed - The scheduled maintenance has been completed.
Dec 17, 00:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 16, 21:00 GMT
Scheduled - Name: Elastic CX UCaaS Maintenance
Maintenance Type: Emergency Maintenance
Purpose of the maintenance: Update to the backend service bus, to improve performance and resilience of real-time data processing within Real-Time Dashboards / Wallboards.
Duration: 3 hrs
Start date & time: 16/12/2025 21:00
End date & time: 17/12/2025 00:00
Impact: Low risk
Expected Downtime: During this window, real-time dashboards and wallboards may experience intermittent delays.

Kind Regards
The IPI Service Desk Team
Dec 16, 16:41 GMT
Dec 16, 2025
Dec 15, 2025

No incidents reported.

Dec 14, 2025

No incidents reported.

Dec 13, 2025

No incidents reported.

Dec 12, 2025
IPI Elastic CX CCaaS Maintenance Release Band 2
Completed - The scheduled maintenance has been completed.
Dec 12, 01:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 21:00 GMT
Scheduled - Name: Elastic CX CCaaS Maintenance Band 2 Release 25.3
Maintenance Type: Release
Purpose of the maintenance: Release to version 25.3
Duration: 4 hours
Start date & time: 11th December 2025 21:00hrs GMT
End date & time: 12th December 2025 01:00hrs GMT
Impact: low risk
Expected Downtime duration: up to 5 minutes

Kind Regards
The IPI Service Desk Team
Nov 27, 10:42 GMT
Dec 11, 2025
Dec 10, 2025
IPI Elastic CX UCaaS Maintenance Release
Completed - The scheduled maintenance has been completed.
Dec 10, 23:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 22:00 GMT
Scheduled - Name: ECX UCaaS
Maintenance Type: General Maintenance
Purpose of the maintenance: Homer setup and restrictive rate limiting,
Duration: 1 hour
Start date & time: 10/12/2025 22:00hrs
End date & time: 10/12/2025 23:00hrs
Impact: Low Risk
Expected Downtime duration: None Expected

Kind Regards
The IPI Service Desk Team
Dec 4, 16:08 GMT
IPI Elastic CX CCaaS Hotfix Release Band 1
Completed - The scheduled maintenance has been completed.
Dec 10, 21:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 20:00 GMT
Scheduled - Name: Elastic CX CCaaS Hotfix Release Band 1
Maintenance Type: Non service impacting Hotfix
Purpose of the maintenance: Hotfix release to address email issues.
Duration: 1 hour
Start date & time: 10/12/25 20:00hrs
End date & time: 10/12/25 21:00hrs
Impact: low risk
Expected Downtime duration: None expected

Kind Regards
The IPI Service Desk Team
Dec 10, 15:45 GMT
IPI Elastic CX CCaaS Maintenance Release Band 1
Completed - The scheduled maintenance has been completed.
Dec 10, 02:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 22:00 GMT
Scheduled - Name: Elastic CX CCaaS Maintenance Band 1 Release 25.3
Maintenance Type: Non-service impacting
Purpose of the maintenance: Release to version 25.3
Duration: 4 hours
Start date & time: 9th December 2025 22:00hrs GMT
End date & time: 10th December 2025 02:00hrs GMT
Impact: low risk
Expected Downtime duration: up to 5 minutes

Kind Regards
The IPI Service Desk Team
Nov 27, 10:37 GMT
Dec 9, 2025
IPI Platform Maintenance Release
Completed - The scheduled maintenance has been completed.
Dec 9, 07:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 05:00 GMT
Scheduled - Name: SIP network upgrade
Maintenance Type: Release management
Purpose of the maintenance: Release management process
Duration: 2.5 hours
Start date & time: 09/12/2025 05:00
End date & time: 09/12/2025 07:30
Impact: Low risk.
Expected Downtime: None Expected
Kind Regards
The IPI Service Desk Team
Nov 27, 15:39 GMT
Dec 8, 2025

No incidents reported.

Dec 7, 2025

No incidents reported.

Dec 6, 2025

No incidents reported.

Dec 5, 2025

No incidents reported.

Dec 4, 2025
IPI Elastic CX UCaaS Maintenance Release
Completed - The scheduled maintenance has been completed.
Dec 4, 23:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 20:00 GMT
Scheduled - Name: Elastic CX UCaaS Maintenance
Maintenance Type: Hotfix Release
Purpose of the maintenance: Release of latest Hotfix
Duration: 3 hours
Start date & time: 04/12/2025 20:00GMT
End date & time: 04/12/2025 23:00GMT
Impact: Low risk. Customers may experience issues accessing the Portal and functionality during the Change
Expected Downtime: No expected impact to voice
Kind Regards
The IPI Service Desk Team
Nov 27, 15:11 GMT
Dec 3, 2025

No incidents reported.

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