IPI Elastic CX CCaaS Maintenance Release Band 1
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 09, 2025 - 22:00 GMT
Scheduled - Name: Elastic CX CCaaS Maintenance Band 1 Release 25.3
Maintenance Type: Non-service impacting
Purpose of the maintenance: Release to version 25.3
Duration: 4 hours
Start date & time: 9th December 2025 22:00hrs GMT
End date & time: 10th December 2025 02:00hrs GMT
Impact: low risk
Expected Downtime duration: up to 5 minutes

Kind Regards
The IPI Service Desk Team
Dec 9, 2025 22:00 - Dec 10, 2025 02:00 GMT
Uptime over the past 90 days. View historical uptime.
IPI - Cloud (IPIC) Operational
90 days ago
100.0 % uptime
Today
Cloud @ London Operational
90 days ago
100.0 % uptime
Today
Cloud @ Reading Operational
90 days ago
100.0 % uptime
Today
IPI - Network (IPIN) Operational
90 days ago
100.0 % uptime
Today
MPLS Operational
90 days ago
100.0 % uptime
Today
Internet Operational
90 days ago
100.0 % uptime
Today
IPI - Voice (IPIV) Operational
90 days ago
100.0 % uptime
Today
SIP @ Reading Operational
90 days ago
100.0 % uptime
Today
SIP @ London Operational
90 days ago
100.0 % uptime
Today
IPI - Platform as a service (Paas) Operational
90 days ago
100.0 % uptime
Today
DesktopLive Operational
90 days ago
100.0 % uptime
Today
AscendID Operational
90 days ago
100.0 % uptime
Today
Cloud Portal Operational
90 days ago
100.0 % uptime
Today
IPI - Vocal Cloud Operational
90 days ago
100.0 % uptime
Today
Identification and Verification (ID&V) Operational
90 days ago
100.0 % uptime
Today
ElasticCX - UcaaS Operational
90 days ago
100.0 % uptime
Today
ElasticNGN Operational
90 days ago
100.0 % uptime
Today
IPI - ElasticCX - CCaaS Under Maintenance
90 days ago
100.0 % uptime
Today
UKS (Bnd1) Under Maintenance
90 days ago
100.0 % uptime
Today
UKW (Bnd2) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

IPI Elastic CX UCaaS Maintenance Release Dec 10, 2025 22:00-23:00 GMT

Name: ECX UCaaS
Maintenance Type: General Maintenance
Purpose of the maintenance: Homer setup and restrictive rate limiting,
Duration: 1 hour
Start date & time: 10/12/2025 22:00hrs
End date & time: 10/12/2025 23:00hrs
Impact: Low Risk
Expected Downtime duration: None Expected

Kind Regards
The IPI Service Desk Team
Posted on Dec 04, 2025 - 16:08 GMT

IPI Elastic CX CCaaS Maintenance Release Band 2 Dec 11, 2025 21:00 - Dec 12, 2025 01:00 GMT

Name: Elastic CX CCaaS Maintenance Band 2 Release 25.3
Maintenance Type: Release
Purpose of the maintenance: Release to version 25.3
Duration: 4 hours
Start date & time: 11th December 2025 21:00hrs GMT
End date & time: 12th December 2025 01:00hrs GMT
Impact: low risk
Expected Downtime duration: up to 5 minutes

Kind Regards
The IPI Service Desk Team
Posted on Nov 27, 2025 - 10:42 GMT
Dec 9, 2025
IPI Platform Maintenance Release
Completed - The scheduled maintenance has been completed.
Dec 9, 07:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 05:00 GMT
Scheduled - Name: SIP network upgrade
Maintenance Type: Release management
Purpose of the maintenance: Release management process
Duration: 2.5 hours
Start date & time: 09/12/2025 05:00
End date & time: 09/12/2025 07:30
Impact: Low risk.
Expected Downtime: None Expected
Kind Regards
The IPI Service Desk Team
Nov 27, 15:39 GMT
Dec 8, 2025

No incidents reported.

Dec 7, 2025

No incidents reported.

Dec 6, 2025

No incidents reported.

Dec 5, 2025

No incidents reported.

Dec 4, 2025
IPI Elastic CX UCaaS Maintenance Release
Completed - The scheduled maintenance has been completed.
Dec 4, 23:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 20:00 GMT
Scheduled - Name: Elastic CX UCaaS Maintenance
Maintenance Type: Hotfix Release
Purpose of the maintenance: Release of latest Hotfix
Duration: 3 hours
Start date & time: 04/12/2025 20:00GMT
End date & time: 04/12/2025 23:00GMT
Impact: Low risk. Customers may experience issues accessing the Portal and functionality during the Change
Expected Downtime: No expected impact to voice
Kind Regards
The IPI Service Desk Team
Nov 27, 15:11 GMT
Dec 3, 2025

No incidents reported.

Dec 2, 2025

No incidents reported.

Dec 1, 2025

No incidents reported.

Nov 30, 2025

No incidents reported.

Nov 29, 2025

No incidents reported.

Nov 28, 2025

No incidents reported.

Nov 27, 2025

No incidents reported.

Nov 26, 2025

No incidents reported.

Nov 25, 2025

No incidents reported.

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