Monitoring - Email functionality has been restored and is operating as expected. Our teams are continuing to closely monitor the service to ensure ongoing stability.
We apologise for the inconvenience caused and thank you for your patience during this incident.
Apr 21, 2026 - 09:18 BST
We apologise for the inconvenience caused and thank you for your patience during this incident.
Apr 21, 2026 - 09:18 BST
Update - We are continuing to investigate the issue affecting the email component of Elastic CX CCaaS.
Our technical teams remain actively engaged and are progressing with investigation and remediation activities. At this time, email functionality is still impacted.
We will provide a further update as soon as more information becomes available or once the issue is resolved. Thank you for your continued patience.
Apr 21, 2026 - 09:08 BST
Our technical teams remain actively engaged and are progressing with investigation and remediation activities. At this time, email functionality is still impacted.
We will provide a further update as soon as more information becomes available or once the issue is resolved. Thank you for your continued patience.
Apr 21, 2026 - 09:08 BST
Investigating - Dear Customer,
We are currently experiencing an issue with the email component of our CCaaS cloud solution. As a result, email functionality is not working as expected.
Our technical teams are actively investigating and working to restore service as quickly as possible. We will provide an update once the issue is resolved or if further information becomes available.
Thanks,
IPI Platform
Apr 21, 2026 - 08:16 BST
We are currently experiencing an issue with the email component of our CCaaS cloud solution. As a result, email functionality is not working as expected.
Our technical teams are actively investigating and working to restore service as quickly as possible. We will provide an update once the issue is resolved or if further information becomes available.
Thanks,
IPI Platform
Apr 21, 2026 - 08:16 BST
IPI - Cloud (IPIC)
Operational
Cloud @ London
Operational
Cloud @ Reading
Operational
IPI - Network (IPIN)
Operational
MPLS
Operational
Internet
Operational
IPI - Voice (IPIV)
Operational
SIP @ Reading
Operational
SIP @ London
Operational
IPI - Platform as a service (Paas)
Operational
DesktopLive
Operational
AscendID
Operational
Cloud Portal
Operational
IPI - Vocal Cloud
Operational
Identification and Verification (ID&V)
Operational
ElasticCX - UcaaS
Operational
ElasticNGN
Operational
IPI - ElasticCX - CCaaS
Operational
UKS (Bnd1)
Operational
UKW (Bnd2)
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
IPI Elastic CX UCaaS Maintenance Release Apr 22, 2026 22:00 - Apr 23, 2026 02:00 BST
Name: Elastic CX UCaaS Maintenance Release
Maintenance Type: Release
Purpose of the maintenance: Latest Service Pack release and improvement to the default ringback
Duration: 4 hours
Start date & time: 22/04/2026 22:00
End date & time: 22/04/2026 02:00
Impact: Low risk
Expected Downtime duration: None expected
Kind Regards
The IPI Service Desk Team
Posted on Apr 17, 2026 - 12:31 BST
Maintenance Type: Release
Purpose of the maintenance: Latest Service Pack release and improvement to the default ringback
Duration: 4 hours
Start date & time: 22/04/2026 22:00
End date & time: 22/04/2026 02:00
Impact: Low risk
Expected Downtime duration: None expected
Kind Regards
The IPI Service Desk Team
Posted on Apr 17, 2026 - 12:31 BST
IPI Elastic CX CCaaS Maintenance Band 2 Apr 27, 2026 22:00 - Apr 28, 2026 02:00 BST
Name: Elastic CX CCaaS Band 2 Maintenance
Maintenance Type: Maintenance
Purpose of the maintenance: Platform Enhancements Part 2
Duration: 4 Hours
Start date & time: 27/04/26 22:00hrs
End date & time: 27/04/26 23:59hrs
Impact: low risk
Expected Downtime duration: Potential 5/10 minutes expected
Kind Regards
The IPI Service Desk Team
Posted on Apr 02, 2026 - 10:41 BST
Maintenance Type: Maintenance
Purpose of the maintenance: Platform Enhancements Part 2
Duration: 4 Hours
Start date & time: 27/04/26 22:00hrs
End date & time: 27/04/26 23:59hrs
Impact: low risk
Expected Downtime duration: Potential 5/10 minutes expected
Kind Regards
The IPI Service Desk Team
Posted on Apr 02, 2026 - 10:41 BST