IPI Platform Status

All Systems Operational

Uptime over the past 90 days. View historical uptime.

IPI - Cloud (IPIC) Operational

90 days ago

100.0 % uptime

Today

Cloud @ London Operational

90 days ago

100.0 % uptime

Today

Cloud @ Reading Operational

90 days ago

100.0 % uptime

Today

IPI - Network (IPIN) Operational

90 days ago

100.0 % uptime

Today

MPLS Operational

90 days ago

100.0 % uptime

Today

Internet Operational

90 days ago

100.0 % uptime

Today

IPI - Voice (IPIV) Operational

90 days ago

100.0 % uptime

Today

SIP @ Reading Operational

90 days ago

100.0 % uptime

Today

SIP @ London Operational

90 days ago

100.0 % uptime

Today

IPI - Platform as a service (Paas) Operational

90 days ago

100.0 % uptime

Today

DesktopLive Operational

90 days ago

100.0 % uptime

Today

AscendID

Operational

90 days ago

100.0 % uptime

Today

Cloud Portal Operational

90 days ago

100.0 % uptime

Today

IPI - Vocal Cloud Operational

90 days ago

99.99 % uptime

Today

Identification and Verification (ID&V) Operational

90 days ago

100.0 % uptime

Today

ElasticCX - UcaaS Operational

90 days ago

99.98 % uptime

Today

ElasticNGN Operational

90 days ago

99.98 % uptime

Today

IPI - ElasticCX - CCaaS Operational

90 days ago

99.97 % uptime

Today

UKS (Bnd1) Operational

90 days ago

99.94 % uptime

Today

UKW (Bnd2) Operational

90 days ago

100.0 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

IPI ECX Maintenance Release Oct 10, 2023 22:30 - Oct 11, 2023 04:00 BST

Risk: High
Name: Apply Full Release 23.3
Maintenance Type: High Risk
Purpose of the maintenance: To implement latest full release 23.3
Duration: 330 minutes
Start date & time: 10 October 2023 22:30
End date & time: 11 October 2023 04:00
Impact: Service disruption expected during the maintenance window.
Expected Downtime duration: potential of up to 120 minutes service disruption.

Kind Regards
The IPI Service Desk Team
Posted on Sep 29, 2023 - 12:49 BST

Vocal-Cloud maintenance Oct 17, 2023 21:00-23:00 BST

Name: Vocal Cloud Standard Maintenance
Purpose of the maintenance: In line with OFCOM regulations we will be performing maintenance to add PAID headers to be sent on outbound calls
Duration: 2hrs
Start date & time: 17/10/2023 @ 21:00
End date & time: 17/10/2023 @ 23:00
Impact: Media server services will be restarted individually to complete the maintenance
Expected Downtime duration: media services at risk for a 10 minute period during the maintenance

Kind Regards
The IPI Service Desk Team
Posted on Oct 03, 2023 - 12:52 BST

Past Incidents

Oct 3, 2023

No incidents reported today.

Oct 2, 2023

No incidents reported.

Oct 1, 2023

No incidents reported.

Sep 30, 2023

No incidents reported.

Sep 29, 2023

IPI ECX Incident - Users unable to log in

Resolved - This platform incident is now resolved, customer tickets remain open until all agents confirmed working.
Sep 29, 09:38 BST

Monitoring - A fix has been implemented and we are monitoring the results.
Sep 29, 08:55 BST

Investigating - Dear Customer,

We would like to issue an update to the current incident where instability and outages to some customers on the IPI ECX CCaaS Platform have been noted.

Description of the incident: Users unable to log in.

Next Steps: Further update will follow as soon as we have more information. Investigating restoring services as high priority.

Regards
IPI Service Desk
Sep 29, 08:48 BST

Sep 28, 2023

No incidents reported.

Sep 27, 2023

Vocal Cloud maintenance

Completed - The scheduled maintenance has been completed.
Sep 27, 18:19 BST

Scheduled - *******Maintenance Postponed**********************
Name: Vocal Cloud maintenance
Maintenance Type: Non service impacting
Purpose of the maintenance: As part of our continual development cycle we are performing maintenance activities in preparation for our new desktop application.
Duration: 4 hours
Start date & time: 27/9/2023 @ 21:00
End date & time: 28/9/2023 @ 01:00
Impact: None, low risk
Expected Downtime duration: 0 minutes

Kind Regards
The IPI Service Desk Team
Sep 13, 17:44 BST

IPI Platform Maintenance - Proactive optic replacement in our London Cloud

Completed - The scheduled maintenance has been completed.
Sep 27, 14:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 09:30 BST

Scheduled - We are replacing an optic on a single compute node in our London cloud due to an alert of one of our highly available links on this node being degraded.

This degraded link on a single node is not customer impacting, however we are replacing this part proactively to ensure our platform always has the best performance, is clear of any issues and our customers have the highest uptimes.

We expect no customer impact from this work.
Change window:
27/09/23 09:30
27/09/23 14:00
Sep 25, 17:20 BST

Sep 26, 2023

No incidents reported.

Sep 25, 2023

No incidents reported.

Sep 24, 2023

No incidents reported.

Sep 23, 2023

No incidents reported.

Sep 22, 2023

No incidents reported.

Sep 21, 2023

No incidents reported.

Sep 20, 2023

No incidents reported.

Sep 19, 2023

No incidents reported.

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