All Systems Operational
IPI - Cloud (IPIC) Operational
90 days ago
100.0 % uptime
Today
Cloud @ London Operational
90 days ago
100.0 % uptime
Today
Cloud @ Reading Operational
90 days ago
100.0 % uptime
Today
IPI - Network (IPIN) Operational
90 days ago
100.0 % uptime
Today
MPLS Operational
90 days ago
100.0 % uptime
Today
Internet Operational
90 days ago
100.0 % uptime
Today
IPI - Voice (IPIV) Operational
90 days ago
100.0 % uptime
Today
SIP @ Reading Operational
90 days ago
100.0 % uptime
Today
SIP @ London Operational
90 days ago
100.0 % uptime
Today
IPI - Platform as a service (Paas) Operational
90 days ago
100.0 % uptime
Today
DesktopLive Operational
90 days ago
100.0 % uptime
Today
AscendID ? Operational
90 days ago
100.0 % uptime
Today
Cloud Portal Operational
90 days ago
100.0 % uptime
Today
IPI - Vocal Cloud Operational
90 days ago
100.0 % uptime
Today
Identification and Verification (ID&V) Operational
90 days ago
100.0 % uptime
Today
ElasticCX - UcaaS Operational
90 days ago
100.0 % uptime
Today
IPI - ElasticCX - CCaaS Operational
90 days ago
99.99 % uptime
Today
UKS (Bnd1) Operational
90 days ago
99.98 % uptime
Today
UKW (Bnd2) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
IPI ECX CCaaS logging DB Maintenance May 31, 2023 22:00 - Jun 1, 2023 00:00 BST
Name: ECX CCaaS logging DB Maintenance
Maintenance Type: Non service impacting
Purpose of the maintenance: Maintenance works for availability and performance on logging DB nodes
Duration: Maintenance window is scheduled for 2 hours
Start date & time: 31/05/2023 @22:00
End date & time: 01/06/2023 @ 00:00
Impact: None, low risk
Expected Downtime duration: 0 minutes

Kind Regards
The IPI Service Desk Team

Posted on May 18, 2023 - 13:15 BST
Vocal Cloud Upgrade Jun 6, 2023 23:00 - Jun 7, 2023 04:00 BST
We are pleased to announce that we will be updating our platform to the 5.1 release. This release brings new applications as well as some fixes for known issues.
Name: Vocal Cloud 5.1 update
Maintenance Type: Upgrade
Duration: Maintenance window is scheduled for 5 hours
Start date & time: 06/06/2023 @23:00
End date & time: 07/06/2023 @04:00
Impact: None, low risk
Expected Downtime duration: No outage is expected as redundant nodes will upgrade individually

Kind Regards
The IPI Service Desk Team

Posted on May 18, 2023 - 17:31 BST
Past Incidents
May 28, 2023

No incidents reported today.

May 27, 2023

No incidents reported.

May 26, 2023

No incidents reported.

May 25, 2023

No incidents reported.

May 24, 2023

No incidents reported.

May 23, 2023

No incidents reported.

May 22, 2023

No incidents reported.

May 21, 2023

No incidents reported.

May 20, 2023

No incidents reported.

May 19, 2023

No incidents reported.

May 18, 2023

No incidents reported.

May 17, 2023

No incidents reported.

May 16, 2023

No incidents reported.

May 15, 2023
Completed - The scheduled maintenance has been completed.
May 15, 18:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 12:31 BST
Scheduled - We are replacing an optic on a single compute node in our London cloud due to an alert of one of our highly available links on this node being degraded.

This degraded link on a single node is not customer impacting, however we are replacing this part proactively to ensure our platform always has the best performance, is clear of any issues and our customers have the highest uptimes.


We expect no customer impact from this work.
Change window:
15/05/23 12:30
15/05/23 18:30

May 12, 13:15 BST
May 14, 2023

No incidents reported.