All Systems Operational
IPI - Cloud (IPIC) Operational
90 days ago
100.0 % uptime
Today
Cloud @ London Operational
90 days ago
100.0 % uptime
Today
Cloud @ Reading Operational
90 days ago
100.0 % uptime
Today
IPI - Network (IPIN) Operational
90 days ago
100.0 % uptime
Today
MPLS Operational
90 days ago
100.0 % uptime
Today
Internet Operational
90 days ago
100.0 % uptime
Today
IPI - Voice (IPIV) Operational
90 days ago
100.0 % uptime
Today
SIP @ Reading Operational
90 days ago
100.0 % uptime
Today
SIP @ London Operational
90 days ago
100.0 % uptime
Today
IPI - Platform as a service (Paas) Operational
90 days ago
100.0 % uptime
Today
DesktopLive Operational
90 days ago
100.0 % uptime
Today
AscendID
Operational
90 days ago
100.0 % uptime
Today
Cloud Portal Operational
90 days ago
100.0 % uptime
Today
IPI - Vocal Cloud Operational
90 days ago
99.99 % uptime
Today
Identification and Verification (ID&V) Operational
90 days ago
100.0 % uptime
Today
ElasticCX - UcaaS Operational
90 days ago
99.98 % uptime
Today
ElasticNGN Operational
90 days ago
99.98 % uptime
Today
IPI - ElasticCX - CCaaS Operational
90 days ago
99.97 % uptime
Today
UKS (Bnd1) Operational
90 days ago
99.94 % uptime
Today
UKW (Bnd2) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
IPI ECX Maintenance Release Oct 10, 2023 22:30 - Oct 11, 2023 04:00 BST
Risk: High
Name: Apply Full Release 23.3
Maintenance Type: High Risk
Purpose of the maintenance: To implement latest full release 23.3
Duration: 330 minutes
Start date & time: 10 October 2023 22:30
End date & time: 11 October 2023 04:00
Impact: Service disruption expected during the maintenance window.
Expected Downtime duration: potential of up to 120 minutes service disruption.


Kind Regards
The IPI Service Desk Team

Posted on Sep 29, 2023 - 12:49 BST
Vocal-Cloud maintenance Oct 17, 2023 21:00-23:00 BST
Name: Vocal Cloud Standard Maintenance
Purpose of the maintenance: In line with OFCOM regulations we will be performing maintenance to add PAID headers to be sent on outbound calls
Duration: 2hrs
Start date & time: 17/10/2023 @ 21:00
End date & time: 17/10/2023 @ 23:00
Impact: Media server services will be restarted individually to complete the maintenance
Expected Downtime duration: media services at risk for a 10 minute period during the maintenance

Kind Regards
The IPI Service Desk Team

Posted on Oct 03, 2023 - 12:52 BST
Past Incidents
Oct 3, 2023

No incidents reported today.

Oct 2, 2023

No incidents reported.

Oct 1, 2023

No incidents reported.

Sep 30, 2023

No incidents reported.

Sep 29, 2023
Resolved - This platform incident is now resolved, customer tickets remain open until all agents confirmed working.
Sep 29, 09:38 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 29, 08:55 BST
Investigating - Dear Customer,

We would like to issue an update to the current incident where instability and outages to some customers on the IPI ECX CCaaS Platform have been noted.

Description of the incident: Users unable to log in.

Next Steps: Further update will follow as soon as we have more information. Investigating restoring services as high priority.

Regards
IPI Service Desk

Sep 29, 08:48 BST
Sep 28, 2023

No incidents reported.

Sep 27, 2023
Completed - The scheduled maintenance has been completed.
Sep 27, 18:19 BST
Scheduled - *******Maintenance Postponed**********************
Name: Vocal Cloud maintenance
Maintenance Type: Non service impacting
Purpose of the maintenance: As part of our continual development cycle we are performing maintenance activities in preparation for our new desktop application.
Duration: 4 hours
Start date & time: 27/9/2023 @ 21:00
End date & time: 28/9/2023 @ 01:00
Impact: None, low risk
Expected Downtime duration: 0 minutes

Kind Regards
The IPI Service Desk Team

Sep 13, 17:44 BST
Completed - The scheduled maintenance has been completed.
Sep 27, 14:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 09:30 BST
Scheduled - We are replacing an optic on a single compute node in our London cloud due to an alert of one of our highly available links on this node being degraded.

This degraded link on a single node is not customer impacting, however we are replacing this part proactively to ensure our platform always has the best performance, is clear of any issues and our customers have the highest uptimes.


We expect no customer impact from this work.
Change window:
27/09/23 09:30
27/09/23 14:00

Sep 25, 17:20 BST
Sep 26, 2023

No incidents reported.

Sep 25, 2023

No incidents reported.

Sep 24, 2023

No incidents reported.

Sep 23, 2023

No incidents reported.

Sep 22, 2023

No incidents reported.

Sep 21, 2023

No incidents reported.

Sep 20, 2023

No incidents reported.

Sep 19, 2023

No incidents reported.