All Systems Operational
Uptime over the past 90 days. View historical uptime.
IPI - Cloud (IPIC) Operational
90 days ago
100.0 % uptime
Today
Cloud @ London Operational
90 days ago
100.0 % uptime
Today
Cloud @ Reading Operational
90 days ago
100.0 % uptime
Today
IPI - Network (IPIN) Operational
90 days ago
100.0 % uptime
Today
MPLS Operational
90 days ago
100.0 % uptime
Today
Internet Operational
90 days ago
100.0 % uptime
Today
IPI - Voice (IPIV) Operational
90 days ago
100.0 % uptime
Today
SIP @ Reading Operational
90 days ago
100.0 % uptime
Today
SIP @ London Operational
90 days ago
100.0 % uptime
Today
IPI - Platform as a service (Paas) Operational
90 days ago
100.0 % uptime
Today
DesktopLive Operational
90 days ago
100.0 % uptime
Today
AscendID ? Operational
90 days ago
100.0 % uptime
Today
Cloud Portal Operational
90 days ago
100.0 % uptime
Today
IPI - Vocal Cloud Operational
90 days ago
100.0 % uptime
Today
Identification and Verification (ID&V) Operational
90 days ago
100.0 % uptime
Today
ElasticCX - UcaaS Operational
90 days ago
100.0 % uptime
Today
IPI - ElasticCX - CCaaS Operational
90 days ago
99.87 % uptime
Today
UKS (Bnd1) Operational
90 days ago
99.87 % uptime
Today
UKW (Bnd2) Operational
90 days ago
99.87 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Mar 23, 2023

No incidents reported today.

Mar 22, 2023
IPI Platform CcaaS Maintenance
Completed - The scheduled maintenance has been completed.
Mar 22, 23:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 22:30 UTC
Scheduled - Name: CcaaS Maintenance
Maintenance Type: Emergency Patch
Purpose of the maintenance: Free-switch Patch
Duration: 1 hour
Downtime: 2-3 minutes telephony interruption.
Start date & time: 22:30 UTC
End date & time: 23:30 UTC
Impact: 2-3 minutes telephony interruption during the maintenance window.

Kind Regards
IPI Platform Service Desk
Mar 22, 17:27 UTC
ElasticCX CCaaS Release 23.1
Completed - The scheduled maintenance has been completed.
Mar 22, 04:22 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 22:01 UTC
Scheduled - “We are pleased to announce the upgrade to ElasticCX CCaaS Release 23.1 will be now proceeding and be available from 00:00 Wednesday 22nd March. With quality assurance and load testing now complete we can make important fixes, which address some stability issues recently seen on the platform, generally available to all customers.”
Mar 21, 15:17 UTC
Mar 21, 2023
Performance issues reported on CcaaS
Resolved - The incident has been resolved following engineers applying a temporary fix. An Emergency change has been scheduled for tonight for upgrade to release 23.1. Details to follow in status page.
Mar 21, 12:45 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 21, 12:30 UTC
Investigating - We have reports of calls not working, engineering teams are investigating.
Mar 21, 12:25 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 21, 11:39 UTC
Identified - IPI Engineering team are investigating reported performance issues, Component has been identified.
Mar 21, 11:35 UTC
Mar 20, 2023
ElasticCX CCaaS 23.1 release Update
Completed - We are communicating a change to the release date of 23.1 for ElasticCX CCaaS, originally scheduled to be GA on 22nd March 2023.

As this release is so packed full of new features and functionality, the quality assurance testing process is taking slightly longer than normal. We want to ensure we bring you the best version of our new software and so to do this, we will be pushing back the release date.

We will be making a subsequent communication on confirmation of the new date very soon, which we expect to be within the next fortnight.
Mar 20, 16:44 UTC
Update - We will be undergoing scheduled maintenance during this time.
Mar 20, 16:38 UTC
Scheduled - As part of our continual improvement program we are pleased to announce next release of ElasticCX CCaaS.

This release brings some amazing new features and capabilities to the platform, specifically around custom reporting, creation of your own dashboards, new connectors for 3rd party Work Force Management (WFM) systems, as well as the usual system performance enhancements and much more.

You can view the release notes by visiting https://ecxccaas.ipintegration.com/wp-content/uploads/2023/03/ElasticCX-CCaaS-Release-Notes-23.1-March-2023-v1.1.pdf

These upgrade maintenance works are scheduled for 21/03/2023 @ 22:00 until 22/03/2023 @ 03:00 and Components will be updated individually
Mar 14, 10:56 UTC
CCaaS - Service outage
Resolved - Services have now been restored and stable since the incident which occurred at:

Start time 11:27am IPI Monitoring detected
End time 11:40am IPI Engineering restored services.

As services are now stable IPI will continue investigation into root cause.
Mar 20, 15:09 UTC
Monitoring - We have idenified issue with the CCaaS platform and have applied a fix.
We have tested access via the web and calling functionality and the platform seems stable.
We will continue to monitor.
Mar 20, 11:48 UTC
Investigating - We have observed a service outage on the CCaaS platform.
Mar 20, 11:47 UTC
Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023

No incidents reported.

Mar 16, 2023

No incidents reported.

Mar 15, 2023

No incidents reported.

Mar 14, 2023

No incidents reported.

Mar 13, 2023

No incidents reported.

Mar 12, 2023

No incidents reported.

Mar 11, 2023

No incidents reported.

Mar 10, 2023

No incidents reported.

Mar 9, 2023

No incidents reported.

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