All Systems Operational

Uptime over the past 90 days. View historical uptime.
IPI - Cloud (IPIC) Operational
90 days ago
100.0 % uptime
Today
Cloud @ London Operational
90 days ago
100.0 % uptime
Today
Cloud @ Reading Operational
90 days ago
100.0 % uptime
Today
IPI - Network (IPIN) Operational
90 days ago
100.0 % uptime
Today
MPLS Operational
90 days ago
100.0 % uptime
Today
Internet Operational
90 days ago
100.0 % uptime
Today
IPI - Voice (IPIV) Operational
90 days ago
100.0 % uptime
Today
SIP @ Reading Operational
90 days ago
100.0 % uptime
Today
SIP @ London Operational
90 days ago
100.0 % uptime
Today
IPI - Platform as a service (Paas) Operational
90 days ago
100.0 % uptime
Today
DesktopLive Operational
90 days ago
100.0 % uptime
Today
AscendID ? Operational
90 days ago
100.0 % uptime
Today
Cloud Portal Operational
90 days ago
100.0 % uptime
Today
IPI - Vocal Cloud Operational
90 days ago
100.0 % uptime
Today
Identification and Verification (ID&V) Operational
90 days ago
100.0 % uptime
Today
ElasticCX - UcaaS Operational
90 days ago
100.0 % uptime
Today
ElasticNGN Operational
90 days ago
100.0 % uptime
Today
IPI - ElasticCX - CCaaS Operational
90 days ago
100.0 % uptime
Today
UKS (Bnd1) Operational
90 days ago
100.0 % uptime
Today
UKW (Bnd2) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

IPI Elastic CX CCaaS Maintenance Release Band1 Oct 21, 2025 22:00 - Oct 22, 2025 00:00 BST

Name: Elastic CX CCaaS Maintenance Release Band 1
Maintenance Type: Hotfix Release to 25.2.9
Purpose of the maintenance: Release of the latest version of ECX
Duration: 2 hours
Start date & time: 21/10/2025 22:00hrs
End date & time: 21/10/2025 23:59hrs
Impact: low risk
Expected Downtime duration: None expected

Kind Regards
The IPI Service Desk Team
Posted on Oct 16, 2025 - 16:43 BST

IPI Elastic CX CCaaS Maintenance Release Band 2 Oct 22, 2025 22:00 - Oct 23, 2025 00:00 BST

Name: Elastic CX CCaaS Maintenance Release Band 2
Maintenance Type: Hotfix Release to 25.2.9
Purpose of the maintenance: Release of the latest version of ECX
Duration: 2 hours
Start date & time: 22/10/2025 22:00hrs
End date & time: 22/10/2025 23:59hrs
Impact: low risk
Expected Downtime duration: None expected

Kind Regards
The IPI Service Desk Team
Posted on Oct 16, 2025 - 16:45 BST

IPI Elastic CX UCaaS Maintenance Oct 22, 2025 22:00-23:00 BST

Name: IPI Elastic CX UCaaS maintenance
Maintenance Type: Endpoint config file adjustment
Purpose of the maintenance: To address issue of caller id on Cisco 78xx/88xx's, and Avaya handsets not updating post transfer.

Duration: 1 hours
Start date & time: 21/10/2025 22:00hrs
End date & time: 21/10/2025 23:00hrs
Impact: Low risk
Expected Downtime duration: None expected
Kind Regards
The IPI Service Desk Team
Posted on Oct 16, 2025 - 16:49 BST
Oct 17, 2025

No incidents reported today.

Oct 16, 2025
IPI Elastic CX UCaaS Maintenance Release
Completed - The scheduled maintenance has been completed.
Oct 16, 23:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 20:00 BST
Update - This release has been postponed until 16/10/2025
Oct 15, 18:18 BST
Scheduled - Name: IPI Elastic CX UCaaS
Maintenance Type: Standard Feature Release.
Purpose of the maintenance: Feature release on the Elastic CX UCaaS Platform.
Duration: 3 hours
Start date & time: 16/10/2025 20:00hrs
End date & time: 16/10/2025 23:00hrs
Impact: None, low risk
Expected Downtime duration: 0 minutes

Kind Regards
The IPI Service Desk Team
Oct 14, 11:10 BST
Oct 15, 2025

No incidents reported.

Oct 14, 2025
IPI Elastic CX UCaaS - application update
Completed - The scheduled maintenance has been completed.
Oct 14, 23:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 21:00 BST
Scheduled - Name: ElasticCX UCaaS - Callflow application update
Maintenance Type: Application update
Purpose of the maintenance: To reduce long GUI load time on Ring Group action
Duration: 2 hours
Start date & time: 14/10/2025 @ 21:00
End date & time: 14/10/2025 @ 23:00
Impact: Low Risk
Expected Downtime duration: None expected

Kind Regards
The IPI Service Desk Team
Oct 8, 14:39 BST
Oct 13, 2025

No incidents reported.

Oct 12, 2025

No incidents reported.

Oct 11, 2025

No incidents reported.

Oct 10, 2025

No incidents reported.

Oct 9, 2025
IPI Elastic CX UCaaS, ElasticNGN Emergency Maintenance
Completed - The scheduled maintenance has been completed.
Oct 9, 22:55 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 22:00 BST
Scheduled - Name: ElasticCX – UcaaS, ElasticNGN
Maintenance Type: Emergency Non- service impacting Maintenance.
Purpose of the maintenance: Emergency maintenance to address intermittent end device registration failures.
Duration: 2 hours
Start date & time: 09/10/2025 22:00hrs
End date & time: 09/10/2025 23:59hrs
Impact: None, low risk
Expected Downtime duration: 0 minutes

Kind Regards
The IPI Service Desk Team
Oct 9, 14:36 BST
Oct 8, 2025

No incidents reported.

Oct 7, 2025
IPI Platform DB Maintenance
Completed - postponed
Oct 7, 20:29 BST
Scheduled - Name: IPIV@Ucaas DB compaction
Maintenance Type: Standard-Routine
Purpose of the maintenance: DB compaction housekeeping
Duration: 6 hours
Start date & time: 08/10/25 22:00
End date & time: 09/10/25 04;00
Impact: no impact

Thanks

IPI Service Desk
Sep 26, 16:27 BST
IPI Platform DB Maintenance
Completed - postponed
Oct 7, 20:28 BST
Scheduled - Name: IPIV@Ucaas DB compaction
Maintenance Type: Standard-Routine
Purpose of the maintenance: DB compaction housekeeping
Duration: 6 hours
Start date & time: 07/10/25 22:00
End date & time: 08/10/25 04;00
Impact: no impact

Thanks

IPI Service Desk
Sep 26, 16:26 BST
IPI Platform DB Maintenance
Completed - The scheduled maintenance has been completed.
Oct 7, 04:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 22:00 BST
Scheduled - Name: IPI@ECXUCaaS DB compaction
Maintenance Type: Standard-Routine
Purpose of the maintenance: DB compaction housekeeping
Duration: 6 hours
Start date & time: 06/10/25 22:00
End date & time: 07/10/25 04;00
Impact: no impact

Thanks

IPI Service Desk
Sep 26, 16:24 BST
Oct 6, 2025
Oct 5, 2025

No incidents reported.

Oct 4, 2025

No incidents reported.

Oct 3, 2025
IPI Elastic CX CCaaS Maintenance
Completed - The scheduled maintenance has been completed.
Oct 3, 00:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 2, 22:00 BST
Scheduled - Name: ElasticCX - CCaaS UKS Band 1
Maintenance Type: Database Optimisation
Purpose of the maintenance: Staggered Database restarts
Duration: 2hours
Start date & time: 02/10/2025 - 22:00hrs
End date & time: 02/10/2025 - 23:59hrs
Impact: Low Risk
Expected Downtime duration: None

Kind Regards
The IPI Service Desk Team
Oct 2, 12:08 BST
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