Update - The incident impacting payment processing within our PCI Voice Payment Service has been resolved. Monitoring has confirmed that payment transactions are functioning as expected and no further issues have been observed.
We apologise for any inconvenience caused and appreciate your patience throughout the investigation and resolution process. The incident is now considered resolved; however, we will continue to monitor the service through to the end of the day to ensure ongoing stability and performance. Thank you for your understanding and cooperation during this incident.
Sep 24, 2026 - 14:24 BST
We apologise for any inconvenience caused and appreciate your patience throughout the investigation and resolution process. The incident is now considered resolved; however, we will continue to monitor the service through to the end of the day to ensure ongoing stability and performance. Thank you for your understanding and cooperation during this incident.
Sep 24, 2026 - 14:24 BST
Monitoring - A workaround has been applied and payment transactions are now processing successfully. Customers may experience delays of up to 30 seconds during payment processing while we monitor the effectiveness of the fix and work towards a permanent resolution.
Sep 24, 2026 - 11:51 BST
Sep 24, 2026 - 11:51 BST
Update - We are continuing to investigate this issue.
Sep 24, 2026 - 11:43 BST
Sep 24, 2026 - 11:43 BST
Investigating - We are currently investigating an issue affecting Cloud PCI Voice Payment Services, where some customers may experience payment processing failures. Our engineering teams are actively working to identify the cause and restore normal service as quickly as possible. We apologise for any inconvenience and will provide further updates as more information becomes available.
Sep 24, 2026 - 11:38 BST
Sep 24, 2026 - 11:38 BST
IPI - Cloud (IPIC)
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IPI - Network (IPIN)
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IPI - Voice (IPIV)
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IPI – Cloud PCI
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Pay by Voice
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Pay by DTMF
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Pay by IVR
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Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
IPI Elastic CX UCaaS Maintenance Release Sep 27, 2026 21:00 - Sep 28, 2026 00:00 BST
Name: IPI Elastic CX UCaaS Release
Maintenance Type: Release
Purpose of the maintenance: Upgrade the underlying infrastructure
Duration: 3 hours
Start date & time: 27/09/2026 21:00 BST
End date & time: 27/09/2026 00:00 BST
Impact: Low risk
Expected Downtime duration: None expected
Kind Regards
The IPI Service Desk Team
Posted on Sep 18, 2026 - 17:32 BST
Maintenance Type: Release
Purpose of the maintenance: Upgrade the underlying infrastructure
Duration: 3 hours
Start date & time: 27/09/2026 21:00 BST
End date & time: 27/09/2026 00:00 BST
Impact: Low risk
Expected Downtime duration: None expected
Kind Regards
The IPI Service Desk Team
Posted on Sep 18, 2026 - 17:32 BST
IPI Elastic CX CCaaS Band 2 Release Sep 29, 2026 20:00 - Sep 30, 2026 01:00 BST
Name: Elastic CX CCaaS Band 2 Release
Maintenance Type: Release
Purpose of the maintenance: Release to 26.2.
Duration: 5 Hours
Start date & time: 29/09/26 - 20:00BST
End date & time: 30/09/26 - 01:00BST
Impact: low risk
Expected Downtime duration: 2–3-minute service interruption during the maintenance window.
Kind Regards
The IPI Service Desk Team
Posted on Sep 11, 2026 - 11:54 BST
Maintenance Type: Release
Purpose of the maintenance: Release to 26.2.
Duration: 5 Hours
Start date & time: 29/09/26 - 20:00BST
End date & time: 30/09/26 - 01:00BST
Impact: low risk
Expected Downtime duration: 2–3-minute service interruption during the maintenance window.
Kind Regards
The IPI Service Desk Team
Posted on Sep 11, 2026 - 11:54 BST
IPI Voice Platform Maintenance Oct 1, 2026 06:00-07:00 BST
Name: IPI Voice Maintenance L33 and Lon1
Maintenance Type: Security Maintenance
Purpose of the maintenance: Security patching
Duration: 1 hour
Start date & time: 01/10/26 06:00hrs
End date & time: 01/10/26 07:00hrs
Impact: low risk
Expected Downtime duration: None expected
Posted on Sep 23, 2026 - 13:34 BST
Maintenance Type: Security Maintenance
Purpose of the maintenance: Security patching
Duration: 1 hour
Start date & time: 01/10/26 06:00hrs
End date & time: 01/10/26 07:00hrs
Impact: low risk
Expected Downtime duration: None expected
Posted on Sep 23, 2026 - 13:34 BST