IPI Elastic CX UCaaS Emergency Maintenance Release
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 2026 - 22:00 BST
Scheduled - Name: Elastic CX UCaaS Emergency Maintenance Release
Maintenance Type: Non service impacting
Purpose of the maintenance: Hotfix
Duration: 3 hours
Start date & time: 29/04/26 22:00hrs
End date & time: 30/04/26 01:00hrs
Impact: low risk
Expected Downtime duration: None expected

Kind Regards
The IPI Service Desk Team
Apr 29, 2026 22:00 - Apr 30, 2026 01:00 BST
Uptime over the past 90 days. View historical uptime.
IPI - Cloud (IPIC) Operational
90 days ago
100.0 % uptime
Today
Cloud @ London Operational
90 days ago
100.0 % uptime
Today
Cloud @ Reading Operational
90 days ago
100.0 % uptime
Today
IPI - Network (IPIN) Operational
90 days ago
100.0 % uptime
Today
MPLS Operational
90 days ago
100.0 % uptime
Today
Internet Operational
90 days ago
100.0 % uptime
Today
IPI - Voice (IPIV) Operational
90 days ago
100.0 % uptime
Today
SIP @ Reading Operational
90 days ago
100.0 % uptime
Today
SIP @ London Operational
90 days ago
100.0 % uptime
Today
IPI - Platform as a service (Paas) Operational
90 days ago
100.0 % uptime
Today
DesktopLive Operational
90 days ago
100.0 % uptime
Today
AscendID Operational
90 days ago
100.0 % uptime
Today
Cloud Portal Operational
90 days ago
100.0 % uptime
Today
IPI - Vocal Cloud Under Maintenance
90 days ago
100.0 % uptime
Today
Identification and Verification (ID&V) Under Maintenance
90 days ago
100.0 % uptime
Today
ElasticCX - UcaaS Under Maintenance
90 days ago
100.0 % uptime
Today
ElasticNGN Under Maintenance
90 days ago
100.0 % uptime
Today
IPI - ElasticCX - CCaaS Operational
90 days ago
99.99 % uptime
Today
UKS (Bnd1) Operational
90 days ago
99.98 % uptime
Today
UKW (Bnd2) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

IPI Elastic CX UCaaS Hotfix Release May 3, 2026 21:00-23:00 BST

Name: IPI Elastic CX UCaaS Hotfix Release
Maintenance Type: Hotfix Release
Purpose of the maintenance: Upgrade the underlying operating system
Duration: 2 hours
Start date & time: 03/05/2026 21:00
End date & time: 03/05/2026 23:00
Impact: Low risk
Expected Downtime duration: ECX UC Portal and the device provisioning service may be intermittently interrupted during this window.

Kind Regards
The IPI Service Desk Team
Posted on Apr 27, 2026 - 10:01 BST

IPI Elastic CX UCaaS Media server 1 upgrade May 5, 2026 21:00 - May 6, 2026 00:00 BST

Name: Elastic CX UCaaS Media server 1 upgrade
Maintenance Type: upgrade
Purpose of the maintenance: upgrade to media server 1 in UKS and UKW region
Duration: 3 hours
Start date & time: 05/05/2026 21:00
End date & time: 05/05/2026 23:59
Impact: Low risk
Expected Downtime duration: None expected
Kind Regards
The IPI Service Desk Team
Posted on Apr 23, 2026 - 11:55 BST

IPI Elastic CX UCaaS Media server 2 upgrade May 7, 2026 21:00 - May 8, 2026 00:00 BST

Name: Elastic CX UCaaS Media server 2 upgrade
Maintenance Type: upgrade
Purpose of the maintenance: upgrade to media server 2 in UKS and UKW region
Duration: 3 hour
Start date & time: 07/05/2026 21:00
End date & time: 07/05/2026 23:59
Impact: Low risk
Expected Downtime duration: None expected
Kind Regards
The IPI Service Desk Team
Posted on Apr 23, 2026 - 11:56 BST

IPI Elastic CX UCaaS Media server 3 upgrade May 12, 2026 21:00 - May 13, 2026 00:00 BST

Name: Elastic CX UCaaS Media server 3 upgrade
Maintenance Type: upgrade
Purpose of the maintenance: upgrade to media server 3 in UKS and UKW region
Duration: 3 hour
Start date & time: 12/05/2026 21:00
End date & time: 12/05/2026 23:59
Impact: Low risk
Expected Downtime duration: None expected

Kind Regards
The IPI Service Desk Team
Posted on Apr 23, 2026 - 11:57 BST

IPIN @ LON1 - Switch Peering May 13, 2026 22:30 - May 14, 2026 01:00 BST

Maintenance Type: Standard
Purpose of the maintenance: Continuing the peering configuration on the new switches in preparation for the upcoming infrastructure upgrades.
Duration: 2.5 hours
Start date & time: 13/05/2026 – 22:30 hrs
End date & time: 14/05/2026 – 01:00 hrs
Impact: Low risk
Expected Downtime Duration: Possibility of brief interruption to services during the maintenance window.
Posted on Apr 24, 2026 - 16:45 BST

IPI Elastic CX UCaaS - Deprecation of old Desktop and mobile softphone application May 19, 2026 12:00-13:00 BST

Name: Elastic CX UCaaS - Deprecation of old Desktop and mobile softphone application
Maintenance Type: Application deprecation
Purpose of the maintenance: Deprecation ECX old desktop and mobile softphone applications.
Date: 19/05/2026
Impact: Low risk
Expected Downtime duration: None expected.

Kind Regards
The IPI Service Desk Team
Posted on Apr 24, 2026 - 17:49 BST

IPIN @ LON1 - Infrastructure upgrades - Stage 1 May 24, 2026 09:00-21:00 BST

Maintenance Type: Standard
Purpose of the maintenance: Migration to new switches
Duration: 12 hours
Start date & time: 24/05/2026 – 09:00hrs
End date & time: 24/05/2026 – 21:00hrs
Impact: Low risk
Expected Downtime Duration: None expected
Posted on Apr 24, 2026 - 16:50 BST

IPIN @ LON1 - Infrastructure upgrades - Stage 2 Jun 7, 2026 09:00-21:00 BST

Maintenance Type: Standard
Purpose of the maintenance: Ongoing migration to the new switches
Duration: 12 hours
Start date & time: 07/06/2026 – 09:00hrs
End date & time: 07/06/2026 – 21:00hrs
Impact: Low risk
Expected Downtime Duration: None expected
Posted on Apr 24, 2026 - 16:53 BST
Apr 30, 2026

No incidents reported today.

Apr 29, 2026

Unresolved incident: IPI Elastic CX UCaaS Emergency Maintenance Release.

Apr 28, 2026
IPI Elastic CX CCaaS Maintenance Band 2
Completed - The scheduled maintenance has been completed.
Apr 28, 02:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 27, 22:00 BST
Scheduled - Name: Elastic CX CCaaS Band 2 Maintenance
Maintenance Type: Maintenance
Purpose of the maintenance: Platform Enhancements Part 2
Duration: 4 Hours
Start date & time: 27/04/26 22:00hrs
End date & time: 27/04/26 23:59hrs
Impact: low risk
Expected Downtime duration: Potential 5/10 minutes expected


Kind Regards
The IPI Service Desk Team
Apr 2, 10:41 BST
Apr 27, 2026
Apr 26, 2026

No incidents reported.

Apr 25, 2026

No incidents reported.

Apr 24, 2026

No incidents reported.

Apr 23, 2026
IPI Elastic CX UCaaS Maintenance Release
Completed - The scheduled maintenance has been completed.
Apr 23, 02:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 22:00 BST
Scheduled - Name: Elastic CX UCaaS Maintenance Release
Maintenance Type: Release
Purpose of the maintenance: Latest Service Pack release and improvement to the default ringback
Duration: 4 hours
Start date & time: 22/04/2026 22:00
End date & time: 22/04/2026 02:00
Impact: Low risk
Expected Downtime duration: None expected

Kind Regards
The IPI Service Desk Team
Apr 17, 12:31 BST
Apr 22, 2026
Apr 21, 2026
IPI Elastic CX CCaaS Intermittent Inbound Call Issues
Resolved - We can confirm that the issue affecting intermittent inbound calls for some customers on the Elastic CX Band 1 platform has now been fully resolved.

Inbound call handling has stabilised across the platform. Customers who were previously mitigated by being moved to Band 2 will be transitioned back to Band 1 from 9:00pm BST on 22 April. Our technical teams will continue to closely monitor the service to ensure ongoing stability.

We apologise for any inconvenience caused and thank you for your patience and cooperation throughout this incident.
Apr 21, 15:28 BST
Monitoring - We can confirm that the issue affecting intermittent inbound calls for some customers on the Elastic CX platform has now been resolved.
Inbound call handling has stabilised.

Our technical teams will continue to monitor the service closely to ensure ongoing stability.

We apologise for any inconvenience caused and thank you for your patience and understanding throughout this incident.
Apr 21, 12:55 BST
Update - Following our earlier communication, the issue affecting intermittent inbound calls for some customers on the Elastic CX platform remains under investigation.

As part of our mitigation, we have moved customers impacted to Band 2, which currently resolves the issue for those customers. This is helping to stabilise inbound call handling while our teams continue to work on a permanent resolution.

Our technical teams remain actively engaged, and the service continues to be closely monitored. Further updates will be provided as progress is made.

We appreciate your patience and understanding.
Apr 21, 12:12 BST
Investigating - Dear Customer,

We are currently investigating reports of intermittent inbound call failures affecting the Elastic CCaaS platform.

Our technical teams are actively analysing the issue as a priority and working to identify the root cause. At this time, the impact appears to be limited to inbound calls only.

We will provide further updates as more information becomes available. We apologise for any inconvenience this may cause and appreciate your patience.

Kind regards
IPI Service Desk
Apr 21, 11:04 BST
Elastic CX CCaaS Email Service Issue
Resolved - The Elastic CX email service issue has been resolved. Email functionality has been monitored and confirmed restored.
Apr 21, 15:09 BST
Monitoring - Email functionality has been restored and is operating as expected. Our teams are continuing to closely monitor the service to ensure ongoing stability.
We apologise for the inconvenience caused and thank you for your patience during this incident.
Apr 21, 09:18 BST
Update - We are continuing to investigate the issue affecting the email component of Elastic CX CCaaS.
Our technical teams remain actively engaged and are progressing with investigation and remediation activities. At this time, email functionality is still impacted.
We will provide a further update as soon as more information becomes available or once the issue is resolved. Thank you for your continued patience.
Apr 21, 09:08 BST
Investigating - Dear Customer,

We are currently experiencing an issue with the email component of our CCaaS cloud solution. As a result, email functionality is not working as expected.

Our technical teams are actively investigating and working to restore service as quickly as possible. We will provide an update once the issue is resolved or if further information becomes available.

Thanks,
IPI Platform
Apr 21, 08:16 BST
IPI Elastic CX CCaaS Maintenance Band 1
Completed - The scheduled maintenance has been completed.
Apr 21, 02:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 22:00 BST
Scheduled - Name: Elastic CX CCaaS Band 1 Maintenance
Maintenance Type: Maintenance
Purpose of the maintenance: Platform Enhancements Part 2
Duration: 4 Hours
Start date & time: 20/04/26 22:00hrs
End date & time: 21/04/26 02:00hrs
Impact: low risk
Expected Downtime duration: Potential 5/10 minutes expected


Kind Regards
The IPI Service Desk Team
Apr 2, 10:39 BST
Apr 20, 2026
IPI Elastic CX UCaaS Hotfix Release
Completed - The scheduled maintenance has been completed.
Apr 20, 21:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 20:00 BST
Scheduled - Name: Elastic CX UCaaS Hotfix Release
Maintenance Type: Hotfix release
Purpose of the maintenance: Address open issues with Reporting and Dashboards
Duration: 1 hour
Start date & time: 20/04/2026 20:00
End date & time: 20/04/2026 21:00
Impact: Low risk
Expected Downtime duration: None expected

Kind Regards
The IPI Service Desk Team
Apr 17, 17:23 BST
Apr 19, 2026

No incidents reported.

Apr 18, 2026

No incidents reported.

Apr 17, 2026

No incidents reported.

Apr 16, 2026

No incidents reported.

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