All Systems Operational

Uptime over the past 90 days. View historical uptime.
IPI - Cloud (IPIC) Operational
90 days ago
100.0 % uptime
Today
Cloud @ London Operational
90 days ago
100.0 % uptime
Today
Cloud @ Reading Operational
90 days ago
100.0 % uptime
Today
IPI - Network (IPIN) Operational
90 days ago
100.0 % uptime
Today
MPLS Operational
90 days ago
100.0 % uptime
Today
Internet Operational
90 days ago
100.0 % uptime
Today
IPI - Voice (IPIV) Operational
90 days ago
100.0 % uptime
Today
SIP @ Reading Operational
90 days ago
100.0 % uptime
Today
SIP @ London Operational
90 days ago
100.0 % uptime
Today
IPI - Platform as a service (Paas) Operational
90 days ago
100.0 % uptime
Today
DesktopLive Operational
90 days ago
100.0 % uptime
Today
AscendID Operational
90 days ago
100.0 % uptime
Today
Cloud Portal Operational
90 days ago
100.0 % uptime
Today
IPI - Vocal Cloud Operational
90 days ago
100.0 % uptime
Today
Identification and Verification (ID&V) Operational
90 days ago
100.0 % uptime
Today
ElasticCX - UcaaS Operational
90 days ago
100.0 % uptime
Today
ElasticNGN Operational
90 days ago
100.0 % uptime
Today
IPI - ElasticCX - CCaaS Operational
90 days ago
99.96 % uptime
Today
UKS (Bnd1) Operational
90 days ago
99.93 % uptime
Today
UKW (Bnd2) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

IPI Elastic CX UCaaS Media server 2 upgrade May 7, 2026 21:00 - May 8, 2026 00:00 BST

Name: Elastic CX UCaaS Media server 2 upgrade
Maintenance Type: upgrade
Purpose of the maintenance: upgrade to media server 2 in UKS and UKW region
Duration: 3 hour
Start date & time: 07/05/2026 21:00
End date & time: 07/05/2026 23:59
Impact: Low risk
Expected Downtime duration: None expected
Kind Regards
The IPI Service Desk Team
Posted on Apr 23, 2026 - 11:56 BST

IPI Elastic CX UCaaS Media server 3 upgrade May 12, 2026 21:00 - May 13, 2026 00:00 BST

Name: Elastic CX UCaaS Media server 3 upgrade
Maintenance Type: upgrade
Purpose of the maintenance: upgrade to media server 3 in UKS and UKW region
Duration: 3 hour
Start date & time: 12/05/2026 21:00
End date & time: 12/05/2026 23:59
Impact: Low risk
Expected Downtime duration: None expected

Kind Regards
The IPI Service Desk Team
Posted on Apr 23, 2026 - 11:57 BST

IPIN @ LON1 - Switch Peering May 13, 2026 22:30 - May 14, 2026 01:00 BST

Maintenance Type: Standard
Purpose of the maintenance: Continuing the peering configuration on the new switches in preparation for the upcoming infrastructure upgrades.
Duration: 2.5 hours
Start date & time: 13/05/2026 – 22:30 hrs
End date & time: 14/05/2026 – 01:00 hrs
Impact: Low risk
Expected Downtime Duration: Possibility of brief interruption to services during the maintenance window.
Posted on Apr 24, 2026 - 16:45 BST

IPI Elastic CX UCaaS - Deprecation of old Desktop and mobile softphone application May 19, 2026 12:00-13:00 BST

Name: Elastic CX UCaaS - Deprecation of old Desktop and mobile softphone application
Maintenance Type: Application deprecation
Purpose of the maintenance: Deprecation ECX old desktop and mobile softphone applications.
Date: 19/05/2026
Impact: Low risk
Expected Downtime duration: None expected.

Kind Regards
The IPI Service Desk Team
Posted on Apr 24, 2026 - 17:49 BST

IPIN @ LON1 - Infrastructure upgrades - Stage 1 May 24, 2026 09:00-21:00 BST

Maintenance Type: Standard
Purpose of the maintenance: Migration to new switches
Duration: 12 hours
Start date & time: 24/05/2026 – 09:00hrs
End date & time: 24/05/2026 – 21:00hrs
Impact: Low risk
Expected Downtime Duration: None expected
Posted on Apr 24, 2026 - 16:50 BST

IPIN @ LON1 - Infrastructure upgrades - Stage 2 Jun 7, 2026 09:00-21:00 BST

Maintenance Type: Standard
Purpose of the maintenance: Ongoing migration to the new switches
Duration: 12 hours
Start date & time: 07/06/2026 – 09:00hrs
End date & time: 07/06/2026 – 21:00hrs
Impact: Low risk
Expected Downtime Duration: None expected
Posted on Apr 24, 2026 - 16:53 BST
May 6, 2026
IPI Elastic CX UCaaS Media server 1 upgrade
Completed - The scheduled maintenance has been completed.
May 6, 00:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 21:00 BST
Scheduled - Name: Elastic CX UCaaS Media server 1 upgrade
Maintenance Type: upgrade
Purpose of the maintenance: upgrade to media server 1 in UKS and UKW region
Duration: 3 hours
Start date & time: 05/05/2026 21:00
End date & time: 05/05/2026 23:59
Impact: Low risk
Expected Downtime duration: None expected
Kind Regards
The IPI Service Desk Team
Apr 23, 11:55 BST
May 5, 2026
May 4, 2026

No incidents reported.

May 3, 2026
IPI Elastic CX UCaaS Hotfix Release
Completed - The scheduled maintenance has been completed.
May 3, 23:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 3, 21:00 BST
Scheduled - Name: IPI Elastic CX UCaaS Hotfix Release
Maintenance Type: Hotfix Release
Purpose of the maintenance: Upgrade the underlying operating system
Duration: 2 hours
Start date & time: 03/05/2026 21:00
End date & time: 03/05/2026 23:00
Impact: Low risk
Expected Downtime duration: ECX UC Portal and the device provisioning service may be intermittently interrupted during this window.

Kind Regards
The IPI Service Desk Team
Apr 27, 10:01 BST
May 2, 2026

No incidents reported.

May 1, 2026
IPI Expedited Elastic CX Band 1 CCaaS Hotfix Release
Completed - The scheduled maintenance has been completed.
May 1, 22:12 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 1, 22:00 BST
Scheduled - Name: Expedited Elastic CX Band 1 CCaaS Hotfix Release
Maintenance Type: Non service impacting
Purpose of the maintenance: Hotfix
Duration: 2 Hours
Start date & time: 01/05/26 22:00hrs
End date & time:  01/05/26 23:59hrs
Impact: low risk
Expected Downtime Duration: None expected

Kind Regards
The IPI Service Desk Team
May 1, 12:44 BST
Apr 30, 2026
IPI Elastic CX UCaaS Emergency Maintenance Release
Completed - The scheduled maintenance has been completed.
Apr 30, 01:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 22:00 BST
Scheduled - Name: Elastic CX UCaaS Emergency Maintenance Release
Maintenance Type: Non service impacting
Purpose of the maintenance: Hotfix
Duration: 3 hours
Start date & time: 29/04/26 22:00hrs
End date & time: 30/04/26 01:00hrs
Impact: low risk
Expected Downtime duration: None expected

Kind Regards
The IPI Service Desk Team
Apr 29, 17:55 BST
Apr 29, 2026
Apr 28, 2026
IPI Elastic CX CCaaS Maintenance Band 2
Completed - The scheduled maintenance has been completed.
Apr 28, 02:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 27, 22:00 BST
Scheduled - Name: Elastic CX CCaaS Band 2 Maintenance
Maintenance Type: Maintenance
Purpose of the maintenance: Platform Enhancements Part 2
Duration: 4 Hours
Start date & time: 27/04/26 22:00hrs
End date & time: 27/04/26 23:59hrs
Impact: low risk
Expected Downtime duration: Potential 5/10 minutes expected


Kind Regards
The IPI Service Desk Team
Apr 2, 10:41 BST
Apr 27, 2026
Apr 26, 2026

No incidents reported.

Apr 25, 2026

No incidents reported.

Apr 24, 2026

No incidents reported.

Apr 23, 2026
IPI Elastic CX UCaaS Maintenance Release
Completed - The scheduled maintenance has been completed.
Apr 23, 02:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 22:00 BST
Scheduled - Name: Elastic CX UCaaS Maintenance Release
Maintenance Type: Release
Purpose of the maintenance: Latest Service Pack release and improvement to the default ringback
Duration: 4 hours
Start date & time: 22/04/2026 22:00
End date & time: 22/04/2026 02:00
Impact: Low risk
Expected Downtime duration: None expected

Kind Regards
The IPI Service Desk Team
Apr 17, 12:31 BST
Apr 22, 2026
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