All Systems Operational

Uptime over the past 90 days. View historical uptime.
IPI - Cloud (IPIC) Operational
Cloud @ London Operational
Cloud @ Reading Operational
IPI - Network (IPIN) Operational
MPLS Operational
Internet Operational
IPI - Voice (IPIV) Operational
SIP @ Reading Operational
SIP @ London Operational
IPI - Platform as a service (Paas) Operational
DesktopLive Operational
Cloud Portal Operational
IPI - Vocal Cloud Operational
Identification and Verification (ID&V) Operational
ElasticCX - UcaaS Operational
ElasticNGN Operational
IPI - ElasticCX - CCaaS Operational
UKS (Bnd1) Operational
UKW (Bnd2) Operational
IPI – Cloud PCI Operational
Telephony Operational
Pay by Voice Operational
Pay by DTMF Operational
Pay by Link Operational
Pay by IVR Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

IPI Elastic CX CCaaS Band 1 Release Oct 20, 2026 22:00 - Oct 21, 2026 01:00 BST

Name: Elastic CX CCaaS Band 1 Release
Maintenance Type: Release
Purpose of the maintenance: Release to latest version of 26.2.
Duration: 3 Hours
Start date & time: 20/10/2026 22:00BST
End date & time: 21/10/2026 01:00BST
Impact: low risk
Expected Downtime duration: None expected


Kind Regards
The IPI Service Desk Team
Posted on Oct 09, 2026 - 16:14 BST

IPI Elastic CX CCaaS Band 2 Release Oct 22, 2026 20:00-23:00 BST

Name: Elastic CX CCaaS Band 2 Release
Maintenance Type: Release
Purpose of the maintenance: Release to latest version of 26.2.
Duration: 3 Hours
Start date & time: 22/10/2026 20:00BST
End date & time: 22/10/2026 23:00BST
Impact: low risk
Expected Downtime duration: None expected

Kind Regards
The IPI Service Desk Team
Posted on Oct 09, 2026 - 16:17 BST

IPIC @ LINK33 Standard Maintenance Oct 28, 2026 07:00-09:00 GMT

Maintenance Type: Standard maintenance
Purpose of the maintenance: We are proactively carrying out maintenance on our LINK33 Cloud infrastructure.
Duration: 2 hours
Start date & time: 28/10/2026 07:00hrs
End date & time: 28/10/2026 09:00hrs
Impact: Low risk
Expected Downtime duration: None expected
Posted on Oct 20, 2026 - 11:25 BST

PCI Cloud Transact Payments Platform Oct 29, 2026 22:00 - Oct 30, 2026 00:00 GMT

Name: PCI Cloud Transact Payments Platform
Maintenance Type: Release
Purpose of the Maintenance: Upgrade to the latest software build
Duration: 2 Hours
Start Date & Time: 29/10/2026 22:00 hrs
End Date & Time: 29/10/2026 23:59 hrs
Impact: No downtime is expected. A brief interruption to the PCI Cloud Transact payments platform may occur during the release activity; however, any impact is expected to be minimal and contained within the scheduled maintenance window.
Expected Downtime Duration: None expected.

Kind Regards
IPI Service Desk
Posted on Oct 20, 2026 - 14:15 BST

Oct 20, 2026

No incidents reported today.

Oct 19, 2026

No incidents reported.

Oct 18, 2026

No incidents reported.

Oct 17, 2026

No incidents reported.

Oct 16, 2026

Degraded Voice Quality Investigation
Resolved - We are pleased to report that our upstream carrier has confirmed the actions taken to reroute voice traffic have successfully resolved the call quality issues previously affecting a proportion of inbound and outbound calls.

Following the reroute implemented at approximately 10:15 BST, service performance has returned to expected levels. Our supplier has advised that call records and customer feedback are both indicating normal service operation.

We will continue to monitor the service closely; however, the incident is now considered resolved.

We apologise for any inconvenience caused and thank you for your patience and understanding.

Regards
IPI Service Desk
Oct 16, 12:21 BST
Update - We apologise for any inconvenience caused. Our upstream carrier has identified an issue affecting a proportion of calls across its voice network, which may result in poor audio quality on some inbound and outbound calls.

To mitigate the impact, voice traffic has been rerouted away from the interconnect where the issue was observed. While service performance has improved, investigations remain ongoing as voice quality metrics have not yet returned to expected levels.

Our supplier is now working with an upstream carrier to identify and resolve the underlying cause. We will continue to monitor the situation closely and provide a further update as soon as more information becomes available.

Thank you for your patience and understanding.

Regards
IPI Service Desk
Oct 16, 11:02 BST
Investigating - We apologise for any inconvenience caused. We are currently investigating an issue affecting a proportion of calls across services delivered via our upstream carrier network platform. Customers may experience poor audio quality on some inbound and outbound calls.

Our supplier is actively investigating the issue and working to restore normal service as quickly as possible. We will continue to monitor the situation closely and provide a further update as soon as we learn more.

Thank you for your patience and understanding.

Regards,
IPI Service Desk
Oct 16, 10:22 BST

Oct 15, 2026

No incidents reported.

Oct 14, 2026

No incidents reported.

Oct 13, 2026

No incidents reported.

Oct 12, 2026

No incidents reported.

Oct 11, 2026

No incidents reported.

Oct 10, 2026

No incidents reported.

Oct 9, 2026

No incidents reported.

Oct 8, 2026

No incidents reported.

Oct 7, 2026

IPI Elastic CX UCaaS Maintenance Release
Completed - The scheduled maintenance has been completed.
Oct 7, 23:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 20:00 BST
Scheduled - Name: Elastic CX UCaaS Release
Maintenance Type: Release
Purpose of the maintenance: Release to the latest version 1.113.0
Duration: 3 hours
Start date & time: 07/10/2026 20:00 BST
End date & time: 07/10/2026 23:00 BST
Impact: Low risk
Expected Downtime duration: None expected

Kind Regards
The IPI Service Desk Team
Sep 29, 14:13 BST

Oct 6, 2026

No incidents reported.

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