Update - We apologise for any inconvenience caused. Our upstream carrier has identified an issue affecting a proportion of calls across its voice network, which may result in poor audio quality on some inbound and outbound calls.
To mitigate the impact, voice traffic has been rerouted away from the interconnect where the issue was observed. While service performance has improved, investigations remain ongoing as voice quality metrics have not yet returned to expected levels.
Our supplier is now working with an upstream carrier to identify and resolve the underlying cause. We will continue to monitor the situation closely and provide a further update as soon as more information becomes available.
Thank you for your patience and understanding.
Regards
IPI Service Desk
Oct 16, 2026 - 11:02 BST
To mitigate the impact, voice traffic has been rerouted away from the interconnect where the issue was observed. While service performance has improved, investigations remain ongoing as voice quality metrics have not yet returned to expected levels.
Our supplier is now working with an upstream carrier to identify and resolve the underlying cause. We will continue to monitor the situation closely and provide a further update as soon as more information becomes available.
Thank you for your patience and understanding.
Regards
IPI Service Desk
Oct 16, 2026 - 11:02 BST
Investigating - We apologise for any inconvenience caused. We are currently investigating an issue affecting a proportion of calls across services delivered via our upstream carrier network platform. Customers may experience poor audio quality on some inbound and outbound calls.
Our supplier is actively investigating the issue and working to restore normal service as quickly as possible. We will continue to monitor the situation closely and provide a further update as soon as we learn more.
Thank you for your patience and understanding.
Regards,
IPI Service Desk
Oct 16, 2026 - 10:22 BST
Our supplier is actively investigating the issue and working to restore normal service as quickly as possible. We will continue to monitor the situation closely and provide a further update as soon as we learn more.
Thank you for your patience and understanding.
Regards,
IPI Service Desk
Oct 16, 2026 - 10:22 BST
IPI - Cloud (IPIC)
Operational
Cloud @ London
Operational
Cloud @ Reading
Operational
IPI - Network (IPIN)
Operational
MPLS
Operational
Internet
Operational
IPI - Voice (IPIV)
Degraded Performance
SIP @ Reading
Degraded Performance
SIP @ London
Degraded Performance
IPI - Platform as a service (Paas)
Operational
DesktopLive
Operational
Cloud Portal
Operational
IPI - Vocal Cloud
Operational
Identification and Verification (ID&V)
Operational
ElasticCX - UcaaS
Operational
ElasticNGN
Operational
IPI - ElasticCX - CCaaS
Operational
UKS (Bnd1)
Operational
UKW (Bnd2)
Operational
IPI – Cloud PCI
Operational
Telephony
Operational
Pay by Voice
Operational
Pay by DTMF
Operational
Pay by Link
Operational
Pay by IVR
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
IPI Elastic CX CCaaS Band 1 Release Oct 20, 2026 22:00 - Oct 21, 2026 01:00 BST
Name: Elastic CX CCaaS Band 1 Release
Maintenance Type: Release
Purpose of the maintenance: Release to latest version of 26.2.
Duration: 3 Hours
Start date & time: 20/10/2026 22:00BST
End date & time: 21/10/2026 01:00BST
Impact: low risk
Expected Downtime duration: None expected
Kind Regards
The IPI Service Desk Team
Posted on Oct 09, 2026 - 16:14 BST
Maintenance Type: Release
Purpose of the maintenance: Release to latest version of 26.2.
Duration: 3 Hours
Start date & time: 20/10/2026 22:00BST
End date & time: 21/10/2026 01:00BST
Impact: low risk
Expected Downtime duration: None expected
Kind Regards
The IPI Service Desk Team
Posted on Oct 09, 2026 - 16:14 BST
IPI Elastic CX CCaaS Band 2 Release Oct 22, 2026 20:00-23:00 BST
Name: Elastic CX CCaaS Band 2 Release
Maintenance Type: Release
Purpose of the maintenance: Release to latest version of 26.2.
Duration: 3 Hours
Start date & time: 22/10/2026 20:00BST
End date & time: 22/10/2026 23:00BST
Impact: low risk
Expected Downtime duration: None expected
Kind Regards
The IPI Service Desk Team
Posted on Oct 09, 2026 - 16:17 BST
Maintenance Type: Release
Purpose of the maintenance: Release to latest version of 26.2.
Duration: 3 Hours
Start date & time: 22/10/2026 20:00BST
End date & time: 22/10/2026 23:00BST
Impact: low risk
Expected Downtime duration: None expected
Kind Regards
The IPI Service Desk Team
Posted on Oct 09, 2026 - 16:17 BST