IPI Elastic CX CCaaS Intermittent performance issues
Monitoring - Performance issues are being confirmed as restored, we are monitoring and still investigating cause.
Jan 06, 2026 - 10:52 GMT
Investigating - Dear Customer,

We would like to issue an update to the current incident where performance issues to some customers on the Elastic CCaaS platform have been noted.

Name: Elastic CX CCaaS Intermittant performance issues
Description of the incident: Some customers reporting performance degradation impacting agents ability to answer calls.
Next Steps: Further update will follow as soon as we have more information.

Kind Regards
IPI Service Desk
Jan 06, 2026 - 10:38 GMT
Uptime over the past 90 days. View historical uptime.
IPI - Cloud (IPIC) Operational
90 days ago
100.0 % uptime
Today
Cloud @ London Operational
90 days ago
100.0 % uptime
Today
Cloud @ Reading Operational
90 days ago
100.0 % uptime
Today
IPI - Network (IPIN) Operational
90 days ago
100.0 % uptime
Today
MPLS Operational
90 days ago
100.0 % uptime
Today
Internet Operational
90 days ago
100.0 % uptime
Today
IPI - Voice (IPIV) Operational
90 days ago
100.0 % uptime
Today
SIP @ Reading Operational
90 days ago
100.0 % uptime
Today
SIP @ London Operational
90 days ago
100.0 % uptime
Today
IPI - Platform as a service (Paas) Operational
90 days ago
100.0 % uptime
Today
DesktopLive Operational
90 days ago
100.0 % uptime
Today
AscendID Operational
90 days ago
100.0 % uptime
Today
Cloud Portal Operational
90 days ago
100.0 % uptime
Today
IPI - Vocal Cloud Operational
90 days ago
100.0 % uptime
Today
Identification and Verification (ID&V) Operational
90 days ago
100.0 % uptime
Today
ElasticCX - UcaaS Operational
90 days ago
100.0 % uptime
Today
ElasticNGN Operational
90 days ago
100.0 % uptime
Today
IPI - ElasticCX - CCaaS Operational
90 days ago
100.0 % uptime
Today
UKS (Bnd1) Operational
90 days ago
100.0 % uptime
Today
UKW (Bnd2) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

IPI Elastic CX UCaaS/NGN Hotfix Release Jan 8, 2026 20:00-21:00 GMT

Name: Elastic UCaaS/NGN Hotfix
Maintenance Type: Hotfix
Purpose of the maintenance: Preserving the originating CLI on transfers for some Cisco and Avaya Devices.
Duration: 1 Hour
Start date & time: 8/01/2026 – 20:00hrs
End date & time: 8/01/2026 – 21:00hrs
Impact: low risk
Expected Downtime duration: None Expected


Kind Regards
The IPI Service Desk Team
Posted on Jan 06, 2026 - 09:48 GMT

IPI Elastic CX UCaaS Maintenance Jan 11, 2026 21:00-23:00 GMT

Name: Elastic CX UCaaS
Maintenance Type: Standard maintenance
Purpose of the maintenance: Latest O/S upgrades
Duration: 2 hours
Start date & time: 11/01/2026 21:00
End date & time: 11/01/2026 23:00
Impact: Low risk
Expected Downtime: None Expected

Kind Regards
The IPI Service Desk Team
Posted on Dec 16, 2025 - 11:42 GMT
Jan 6, 2026

Unresolved incident: IPI Elastic CX CCaaS Intermittent performance issues.

Jan 5, 2026
IPI Voice Intermittent call failure investigation.
Resolved - Monitoring performance the incident is resolved following the remediation today at 12:55hrs.
Jan 5, 16:15 GMT
Monitoring - A fix has been identified and implemented. We are monitoring the results.
Jan 5, 13:10 GMT
Update - Some customers are still being impacted by intermittent call issues, IPI are investigating internally, and at a carrier level. We will provide an update on significant developments as they come.
Jan 5, 12:20 GMT
Investigating - Dear Customer,

We would like to issue an update to a current incident where Intermittent call failures have been observed and are being investigated.

Name: IPI Voice
Description of the incident: Intermittent Call failures
Next Steps: Further update will follow as soon as we have more information.

Kind Regards
IPI Service Desk
Jan 5, 11:59 GMT
Jan 4, 2026

No incidents reported.

Jan 3, 2026

No incidents reported.

Jan 2, 2026

No incidents reported.

Jan 1, 2026

No incidents reported.

Dec 31, 2025

No incidents reported.

Dec 30, 2025

No incidents reported.

Dec 29, 2025

No incidents reported.

Dec 28, 2025

No incidents reported.

Dec 27, 2025

No incidents reported.

Dec 26, 2025

No incidents reported.

Dec 25, 2025

No incidents reported.

Dec 24, 2025

No incidents reported.

Dec 23, 2025
IPI Elastic CX CCaaS Minor Hotfix Release
Completed - The scheduled maintenance has been completed.
Dec 23, 20:10 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 23, 20:00 GMT
Scheduled - Name: Minor Hotfix Release
Maintenance Type: hotfix
Purpose of the maintenance: To address a specific error within Chat functionality being experienced.
Duration: 10 minutes
Start date & time: 23/12/2025 20:00
End date & time: 23/12/2025 20:10
Impact: low risk
Expected Downtime duration: None expected

Kind Regards
The IPI Service Desk Team
Dec 23, 15:54 GMT
← Incident History Powered by Atlassian Statuspage