All Systems Operational

Uptime over the past 90 days. View historical uptime.
IPI - Cloud (IPIC) Operational
90 days ago
100.0 % uptime
Today
Cloud @ London Operational
90 days ago
100.0 % uptime
Today
Cloud @ Reading Operational
90 days ago
100.0 % uptime
Today
IPI - Network (IPIN) Operational
90 days ago
100.0 % uptime
Today
MPLS Operational
90 days ago
100.0 % uptime
Today
Internet Operational
90 days ago
100.0 % uptime
Today
IPI - Voice (IPIV) Operational
90 days ago
100.0 % uptime
Today
SIP @ Reading Operational
90 days ago
100.0 % uptime
Today
SIP @ London Operational
90 days ago
100.0 % uptime
Today
IPI - Platform as a service (Paas) Operational
90 days ago
100.0 % uptime
Today
DesktopLive Operational
90 days ago
100.0 % uptime
Today
AscendID ? Operational
90 days ago
100.0 % uptime
Today
Cloud Portal Operational
90 days ago
100.0 % uptime
Today
IPI - Vocal Cloud Operational
90 days ago
100.0 % uptime
Today
Identification and Verification (ID&V) Operational
90 days ago
100.0 % uptime
Today
ElasticCX - UcaaS Operational
90 days ago
100.0 % uptime
Today
ElasticNGN Operational
90 days ago
100.0 % uptime
Today
IPI - ElasticCX - CCaaS Operational
90 days ago
100.0 % uptime
Today
UKS (Bnd1) Operational
90 days ago
100.0 % uptime
Today
UKW (Bnd2) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

IPI Elastic CX UCaaS Maintenance Release Dec 4, 2025 20:00-23:00 GMT

Name: Elastic CX UCaaS Maintenance
Maintenance Type: Hotfix Release
Purpose of the maintenance: Release of latest Hotfix
Duration: 3 hours
Start date & time: 04/12/2025 20:00GMT
End date & time: 04/12/2025 23:00GMT
Impact: Low risk. Customers may experience issues accessing the Portal and functionality during the Change
Expected Downtime: No expected impact to voice
Kind Regards
The IPI Service Desk Team
Posted on Nov 27, 2025 - 15:11 GMT

IPI Platform Maintenance Release Dec 9, 2025 05:00-07:30 GMT

Name: SIP network upgrade
Maintenance Type: Release management
Purpose of the maintenance: Release management process
Duration: 2.5 hours
Start date & time: 09/12/2025 05:00
End date & time: 09/12/2025 07:30
Impact: Low risk.
Expected Downtime: None Expected
Kind Regards
The IPI Service Desk Team
Posted on Nov 27, 2025 - 15:39 GMT

IPI Elastic CX CCaaS Maintenance Release Band 1 Dec 9, 2025 22:00 - Dec 10, 2025 02:00 GMT

Name: Elastic CX CCaaS Maintenance Band 1 Release 25.3
Maintenance Type: Non-service impacting
Purpose of the maintenance: Release to version 25.3
Duration: 4 hours
Start date & time: 9th December 2025 22:00hrs GMT
End date & time: 10th December 2025 02:00hrs GMT
Impact: low risk
Expected Downtime duration: up to 5 minutes

Kind Regards
The IPI Service Desk Team
Posted on Nov 27, 2025 - 10:37 GMT

IPI Elastic CX CCaaS Maintenance Release Band 2 Dec 11, 2025 21:00 - Dec 12, 2025 01:00 GMT

Name: Elastic CX CCaaS Maintenance Band 2 Release 25.3
Maintenance Type: Release
Purpose of the maintenance: Release to version 25.3
Duration: 4 hours
Start date & time: 11th December 2025 21:00hrs GMT
End date & time: 12th December 2025 01:00hrs GMT
Impact: low risk
Expected Downtime duration: up to 5 minutes

Kind Regards
The IPI Service Desk Team
Posted on Nov 27, 2025 - 10:42 GMT
Nov 27, 2025

No incidents reported today.

Nov 26, 2025

No incidents reported.

Nov 25, 2025

No incidents reported.

Nov 24, 2025

No incidents reported.

Nov 23, 2025
IPI Elastic CX UCaaS Maintenance
Completed - The scheduled maintenance has been completed.
Nov 23, 23:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 21:00 GMT
Scheduled - Name: Elastic CX UCaaS Maintenance
Maintenance Type: Standard Maintenance
Purpose of the maintenance: Upgrade the underlying operating system
Duration: 2 hours
Start date & time: 23/11/2025 21:00
End date & time: 23/11/2025 23:00
Impact: Low risk. Customers may experience issues accessing the Portal and its functionality during this Change Window
Expected Downtime duration: 0 minutes to calling services

Kind Regards
The IPI Service Desk Team
Nov 7, 15:22 GMT
Nov 22, 2025

No incidents reported.

Nov 21, 2025

No incidents reported.

Nov 20, 2025

No incidents reported.

Nov 19, 2025
IPI Elastic CX UCaaS Maintenance
Completed - The scheduled maintenance has been completed.
Nov 19, 20:10 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 20:00 GMT
Scheduled - Name: Elastic CX UCaaS
Maintenance Type: Non service impacting
Purpose of the maintenance: re-adding monitoring node to media Server.
Duration: 10 minutes
Start date & time: 19/11/2025 - 20:00
End date & time: 19/11/2025 - 20:10
Impact: low risk
Expected Downtime duration: 0 minutes

Kind Regards
The IPI Service Desk Team
Nov 19, 10:30 GMT
Nov 18, 2025
IPI Elastic CX UCaaS: Intermittent Access Error to Admin Portal and Soft Phone
Resolved - Cloudflare services are currently operating normally. We have not observed any errors on our services since our 14:54 GMT update.
Nov 18, 18:48 GMT
Monitoring - A fix has been implemented and we believe the incident is now resolved. We are continuing to monitor for errors to ensure all services are back to normal.
Nov 18, 14:54 GMT
Identified - Intermittent issues with access to the UCaaS Management Portal & Softphone.

We are currently experiencing an issue with our edge network provider (Cloudflare) which may prevent some users from accessing the Management portal platform and Softphone

Next Steps: Further update will follow as soon as we have more information.

Our systems and servers are operating normally, but Cloudflare is returning a 500 Internal Server Error for some routes.

We are monitoring the incident and awaiting further updates from Cloudflare.

Service should restore automatically once their affected edge nodes recover.

Kind Regards
The IPI Service Desk Team
Nov 18, 13:13 GMT
Nov 17, 2025

No incidents reported.

Nov 16, 2025

No incidents reported.

Nov 15, 2025

No incidents reported.

Nov 14, 2025

No incidents reported.

Nov 13, 2025

No incidents reported.

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