Service Under Maintenance

Uptime over the past 90 days. View historical uptime.
IPI - Cloud (IPIC) Under Maintenance
90 days ago
100.0 % uptime
Today
Cloud @ London Under Maintenance
90 days ago
100.0 % uptime
Today
Cloud @ Reading Operational
90 days ago
100.0 % uptime
Today
IPI - Network (IPIN) Operational
90 days ago
100.0 % uptime
Today
MPLS Operational
90 days ago
100.0 % uptime
Today
Internet Operational
90 days ago
100.0 % uptime
Today
IPI - Voice (IPIV) Operational
90 days ago
100.0 % uptime
Today
SIP @ Reading Operational
90 days ago
100.0 % uptime
Today
SIP @ London Operational
90 days ago
100.0 % uptime
Today
IPI - Platform as a service (Paas) Operational
90 days ago
100.0 % uptime
Today
DesktopLive Operational
90 days ago
100.0 % uptime
Today
AscendID Operational
90 days ago
100.0 % uptime
Today
Cloud Portal Operational
90 days ago
100.0 % uptime
Today
IPI - Vocal Cloud Operational
90 days ago
100.0 % uptime
Today
Identification and Verification (ID&V) Operational
90 days ago
100.0 % uptime
Today
ElasticCX - UcaaS Operational
90 days ago
100.0 % uptime
Today
ElasticNGN Operational
90 days ago
100.0 % uptime
Today
IPI - ElasticCX - CCaaS Operational
90 days ago
100.0 % uptime
Today
UKS (Bnd1) Operational
90 days ago
100.0 % uptime
Today
UKW (Bnd2) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

IPI Elastic CX CCaaS Band 1 Maintenance Release Feb 2, 2026 22:00 - Feb 3, 2026 02:00 GMT

Name: Elastic CX CCaaS Band 1 Maintenance Release
Maintenance Type: Hotfix Release
Purpose of the maintenance: Deployment of version 25.3.10
Duration: 4 hours
Start date & time: 02/02/2026 – 22:00hrs
End date & time: 03/02/2026 – 02:00hrs
Impact: low risk
Expected Downtime Duration: None expected

Kind Regards
The IPI Service Desk Team
Posted on Jan 27, 2026 - 15:14 GMT

IPI Elastic CX CCaaS Band 2 Maintenance Release Feb 9, 2026 22:00 - Feb 10, 2026 02:00 GMT

Name: Elastic CX CCaaS Band 2 Maintenance Release
Maintenance Type: Hotfix Release
Purpose of the maintenance: Deployment of version 25.3.10
Duration: 4 hours
Start date & time: 09/02/2026 – 22:00hrs
End date & time: 10/02/2026 – 02:00hrs
Impact: low risk
Expected Downtime Duration: None expected


Kind Regards
The IPI Service Desk Team
Posted on Jan 27, 2026 - 15:26 GMT
Jan 29, 2026

No incidents reported today.

Jan 28, 2026
IPI Elastic CX UCaaS Maintenance Release
Completed - The scheduled maintenance has been completed.
Jan 28, 23:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 20:00 GMT
Scheduled - Name: Elastic CX UCaaS
Maintenance Type: Maintenance
Purpose of the maintenance: Latest hotfix release
Duration: 3 hours
Start date & time: 28/01/26 – 20:00hrs
End date & time: 28/01/26 - 23:00hrs
Impact: low risk
Expected Downtime duration: None Expected

Kind Regards
The IPI Service Desk Team
Jan 26, 16:01 GMT
IPI Elastic CX CCaaS Maintenance Release
Completed - The scheduled maintenance has been completed.
Jan 28, 20:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 20:01 GMT
Scheduled - Name: Elastic CX CCaaS Hotfix Release
Maintenance Type: Hotfix
Purpose of the maintenance: Hotfix Release to address Pauseable/Sidekick Integration ticket.
Duration: 30 minutes
Start date & time: 28/01/2026 – 20:00hrs
End date & time: 28/01/2026 – 20:30hrs
Impact: low risk
Expected Downtime duration: None Expected

Kind Regards
The IPI Service Desk Team
Jan 28, 16:09 GMT
Jan 27, 2026
IPI Elastic CX UCaaS/NGN Maintenance
Completed - The scheduled maintenance has been completed.
Jan 27, 23:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 22:00 GMT
Scheduled - Name: Elastic CX UCaaS/NGN
Maintenance Type: Standard Improvement Maintenance
Purpose of the maintenance: Update the iptables to add additional media server.
Duration: 1 hour
Start date & time: 27/01/26 -22:00
End date & time: 27/01/26 - 23:00
Impact: low risk
Expected Downtime duration: None Expected


Kind Regards
The IPI Service Desk Team
Jan 21, 16:36 GMT
ElasticCX UCaaS DB migration preparation
Completed - The scheduled maintenance has been completed.
Jan 27, 08:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 06:00 GMT
Scheduled - Name: ElasticCX UCaaS DB migration preparation
Maintenance Type: Data copy
Purpose of the maintenance: DB migration preparation - historical data copy ahead of DB migration
Duration: 2 Hours
Start date & time: 27/01/2026 – 06:00hrs
End date & time: 27/01/2026 – 08:00hrs
Impact: low risk
Expected Downtime duration: None Expected

Kind Regards
The IPI Service Desk Team
Jan 20, 15:13 GMT
Jan 26, 2026

No incidents reported.

Jan 25, 2026

No incidents reported.

Jan 24, 2026

No incidents reported.

Jan 23, 2026

No incidents reported.

Jan 22, 2026

No incidents reported.

Jan 21, 2026

No incidents reported.

Jan 20, 2026
ElasticCX UCaaS monitoring client update
Completed - The scheduled maintenance has been completed.
Jan 20, 21:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 20:00 GMT
Scheduled - Name: ElasticCX UCaaS monitoring client update
Maintenance Type: monitoring update
Purpose of the maintenance: Update monitoring clients
Duration: 1 Hour
Start date & time: 20/01/2026 – 20:00hrs
End date & time: 20/01/2026 – 21:00hrs
Impact: low risk
Expected Downtime duration: None Expected

Kind Regards
The IPI Service Desk Team
Jan 15, 15:52 GMT
Jan 19, 2026

No incidents reported.

Jan 18, 2026

No incidents reported.

Jan 17, 2026

No incidents reported.

Jan 16, 2026

No incidents reported.

Jan 15, 2026
IPI Elastic CX UCaaS/NGN Hotfix Release
Completed - The scheduled maintenance has been completed.
Jan 15, 21:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 20:00 GMT
Scheduled - Name: Elastic UCaaS/NGN Hotfix
Maintenance Type: Hotfix
Purpose of the maintenance: Preserving the originating CLI on transfers for some Cisco and Avaya Devices.
Duration: 1 Hour
Start date & time: 15/01/2026 – 20:00hrs
End date & time: 15/01/2026 – 21:00hrs
Impact: low risk
Expected Downtime duration: None Expected

Kind Regards
The IPI Service Desk Team
Jan 13, 11:55 GMT
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