IPIN @ LON1 - Infrastructure upgrades - Stage 1
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 2026 - 09:00 BST
Scheduled - Maintenance Type: Standard
Purpose of the maintenance: Migration to new switches
Duration: 12 hours
Start date & time: 24/05/2026 – 09:00hrs
End date & time: 24/05/2026 – 21:00hrs
Impact: Low risk
Expected Downtime Duration: None expected
May 24, 2026 09:00-21:00 BST
Uptime over the past 90 days. View historical uptime.
IPI - Cloud (IPIC) Under Maintenance
90 days ago
100.0 % uptime
Today
Cloud @ London Under Maintenance
90 days ago
100.0 % uptime
Today
Cloud @ Reading Operational
90 days ago
100.0 % uptime
Today
IPI - Network (IPIN) Under Maintenance
90 days ago
100.0 % uptime
Today
MPLS Under Maintenance
90 days ago
100.0 % uptime
Today
Internet Operational
90 days ago
100.0 % uptime
Today
IPI - Voice (IPIV) Under Maintenance
90 days ago
100.0 % uptime
Today
SIP @ Reading Operational
90 days ago
100.0 % uptime
Today
SIP @ London Under Maintenance
90 days ago
100.0 % uptime
Today
IPI - Platform as a service (Paas) Operational
90 days ago
100.0 % uptime
Today
DesktopLive Operational
90 days ago
100.0 % uptime
Today
AscendID Operational
90 days ago
100.0 % uptime
Today
Cloud Portal Operational
90 days ago
100.0 % uptime
Today
IPI - Vocal Cloud Operational
90 days ago
100.0 % uptime
Today
Identification and Verification (ID&V) Operational
90 days ago
100.0 % uptime
Today
ElasticCX - UcaaS Operational
90 days ago
100.0 % uptime
Today
ElasticNGN Operational
90 days ago
100.0 % uptime
Today
IPI - ElasticCX - CCaaS Operational
90 days ago
99.96 % uptime
Today
UKS (Bnd1) Operational
90 days ago
99.93 % uptime
Today
UKW (Bnd2) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

IPIN @ Network link upgrade between LINK33 to THN May 27, 2026 21:00-23:00 BST

Maintenance Type: Upgrade
Purpose of the maintenance: Vendor Infrastructure upgrade between LINK33 and the THN data centre
Duration: 2 hours
Start date & time: 27/05/2026 – 21:00hrs
End date & time: 27/05/2026 – 23:00hrs
Impact: Low risk
Expected Downtime Duration: None expected.
Posted on May 20, 2026 - 19:14 BST

IPI Elastic CX CCaaS Band 1 Release Jun 2, 2026 22:00 - Jun 3, 2026 05:00 BST

Name: Elastic CX CCaaS Band 1 Release
Maintenance Type: Release
Purpose of the maintenance: Latest version 26.1 Release
Duration: 7 hours
Start date & time: 02/06/2026 22:00hrs
End date & time: 03/06/2026 05:00hrs
Impact: low risk
Expected Downtime duration: A brief service interruption may occur during the maintenance window on Band1.

Kind Regards
The IPI Service Desk Team
Posted on May 22, 2026 - 14:33 BST

IPIN @ LON1 - Infrastructure upgrades - Stage 2 Jun 7, 2026 09:00-21:00 BST

Maintenance Type: Standard
Purpose of the maintenance: Ongoing migration to the new switches
Duration: 12 hours
Start date & time: 07/06/2026 – 09:00hrs
End date & time: 07/06/2026 – 21:00hrs
Impact: Low risk
Expected Downtime Duration: None expected
Posted on Apr 24, 2026 - 16:53 BST

IPI Elastic CX CCaaS Band 2 Release Jun 9, 2026 20:00 - Jun 10, 2026 03:00 BST

Name: Elastic CX CCaaS Band 2 Release
Maintenance Type: Release
Purpose of the maintenance: Latest version 26.1 Release
Duration: 7 Hours
Start date & time: 09/06/2026 20:00hrs
End date & time: 10/06/2026 03:00hrs
Impact: low risk
Expected Downtime duration: A brief service interruption may occur during the maintenance window on Band 2.

Kind Regards
The IPI Service Desk Team
Posted on May 22, 2026 - 14:35 BST
May 24, 2026

Unresolved incident: IPIN @ LON1 - Infrastructure upgrades - Stage 1.

May 23, 2026

No incidents reported.

May 22, 2026
CANCELLED - IPIN @ Network link upgrade between LINK33 to LON1
Completed - The scheduled maintenance has been completed.
May 22, 10:52 BST
Scheduled - Maintenance Type: Upgrade
Purpose of the maintenance: Vendor Infrastructure upgrade between LINK33 and LON1 DC
Duration: 2 hours
Start date & time: 26/05/2026 – 22:00hrs
End date & time: 26/05/2026 – 00:00hrs
Impact: Low risk
Expected Downtime Duration: None expected.
May 20, 19:12 BST
May 21, 2026
SIP Network Upgrade - London
Completed - The scheduled maintenance has been completed.
May 21, 07:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 05:00 BST
Scheduled - Name: SIP Network Upgrades -London

 

Maintenance Type: Upgrade

 

Purpose of the maintenance: Standard release management

 

Duration: 2.5 Hours

 

Start date & time: 21/05/26 05:00hrs

 

End date & time:  21/05/26 07:30hrs

 

Impact: low risk

 

Expected Downtime duration: None expected
May 7, 10:05 BST
May 20, 2026

No incidents reported.

May 19, 2026
IPI Elastic CX UCaaS - Deprecation of old Desktop and mobile softphone application
Completed - This maintenance will be rescheduled to 27th May
May 19, 11:29 BST
Scheduled - Name: Elastic CX UCaaS - Deprecation of old Desktop and mobile softphone application
Maintenance Type: Application deprecation
Purpose of the maintenance: Deprecation ECX old desktop and mobile softphone applications.
Date: 19/05/2026
Impact: Low risk
Expected Downtime duration: None expected.

Kind Regards
The IPI Service Desk Team
Apr 24, 17:49 BST
SIP Network Upgrade - Reading
Completed - The scheduled maintenance has been completed.
May 19, 07:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 05:00 BST
Scheduled - Name: SIP Network Upgrade -Reading

Maintenance Type: Upgrade

Purpose of the maintenance: Standard release management

Duration: 2.5 Hours

Start date & time: 19/05/26 05:00hrs

End date & time: 19/05/26 07:30hrs

Impact: low risk

Expected Downtime duration: None expected
May 7, 10:02 BST
May 18, 2026

No incidents reported.

May 17, 2026

No incidents reported.

May 16, 2026

No incidents reported.

May 15, 2026

No incidents reported.

May 14, 2026
IPIN @ LON1 - Switch Peering
Completed - The scheduled maintenance has been completed.
May 14, 01:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 22:30 BST
Scheduled - Maintenance Type: Standard
Purpose of the maintenance: Continuing the peering configuration on the new switches in preparation for the upcoming infrastructure upgrades.
Duration: 2.5 hours
Start date & time: 13/05/2026 – 22:30 hrs
End date & time: 14/05/2026 – 01:00 hrs
Impact: Low risk
Expected Downtime Duration: Possibility of brief interruption to services during the maintenance window.
Apr 24, 16:45 BST
May 13, 2026
IPI Elastic CX UCaaS Media server 3 upgrade
Completed - The scheduled maintenance has been completed.
May 13, 00:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 21:00 BST
Scheduled - Name: Elastic CX UCaaS Media server 3 upgrade
Maintenance Type: upgrade
Purpose of the maintenance: upgrade to media server 3 in UKS and UKW region
Duration: 3 hour
Start date & time: 12/05/2026 21:00
End date & time: 12/05/2026 23:59
Impact: Low risk
Expected Downtime duration: None expected

Kind Regards
The IPI Service Desk Team
Apr 23, 11:57 BST
May 12, 2026
May 11, 2026

No incidents reported.

May 10, 2026

No incidents reported.

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