Resolved -
This incident has been resolved, testing and customer feedback supports all outbound calls and phone functiionality have been restored to operational. Further detail around root cause will be provided via raised tickets.
Jul 9, 12:01 BST
Monitoring -
A fix has been implemented and we are monitoring the results.
Jul 9, 11:53 BST
Investigating -
We are currently investigating reports of outbound call failures and physical handset registration failures. Inbound on softphones and IVR routes unaffected. Updates will be published here as we investigate.
Jul 9, 11:10 BST