Incident Elastic CX CCaaS Unable to Access login.
Monitoring - A fix has been implemented and we are monitoring results.
Apr 14, 2026 - 09:26 BST
Investigating - Dear Customer,

We would like to issue an update to the current incident where inability to access ECX CCaaS product is impacting the service.

Description of the incident: Unable to access or log into ECX CCaaS
Impact: Major
Next Steps: Further update will follow as soon as we have more information investigation is underway.

Kind regards
IPI Service Desk
Apr 14, 2026 - 09:11 BST
Uptime over the past 90 days. View historical uptime.
IPI - Cloud (IPIC) Operational
90 days ago
100.0 % uptime
Today
Cloud @ London Operational
90 days ago
100.0 % uptime
Today
Cloud @ Reading Operational
90 days ago
100.0 % uptime
Today
IPI - Network (IPIN) Operational
90 days ago
100.0 % uptime
Today
MPLS Operational
90 days ago
100.0 % uptime
Today
Internet Operational
90 days ago
100.0 % uptime
Today
IPI - Voice (IPIV) Operational
90 days ago
100.0 % uptime
Today
SIP @ Reading Operational
90 days ago
100.0 % uptime
Today
SIP @ London Operational
90 days ago
100.0 % uptime
Today
IPI - Platform as a service (Paas) Operational
90 days ago
100.0 % uptime
Today
DesktopLive Operational
90 days ago
100.0 % uptime
Today
AscendID Operational
90 days ago
100.0 % uptime
Today
Cloud Portal Operational
90 days ago
100.0 % uptime
Today
IPI - Vocal Cloud Operational
90 days ago
100.0 % uptime
Today
Identification and Verification (ID&V) Operational
90 days ago
100.0 % uptime
Today
ElasticCX - UcaaS Operational
90 days ago
100.0 % uptime
Today
ElasticNGN Operational
90 days ago
100.0 % uptime
Today
IPI - ElasticCX - CCaaS Operational
90 days ago
99.99 % uptime
Today
UKS (Bnd1) Operational
90 days ago
99.98 % uptime
Today
UKW (Bnd2) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

IPI Elastic CX CCaaS Maintenance Band 2 Apr 15, 2026 20:00-22:00 BST

Name: Elastic CX CCaaS Band 2 Maintenance
Maintenance Type: Maintenance
Purpose of the maintenance: Platform Enhancements Part 1
Duration: 2 Hours
Start date & time: 15/04/26 20:00hrs
End date & time: 15/04/26 22:00hrs
Impact: low risk
Expected Downtime duration: None expected


Kind Regards
The IPI Service Desk Team
Posted on Apr 02, 2026 - 10:26 BST

IPI Elastic CX UCaaS Maintenance Release Apr 15, 2026 20:00-23:00 BST

Name: Elastic CX UCaaS Maintenance Release
Maintenance Type: Release
Purpose of the maintenance: Latest hotfix release
Duration: 3 hours
Start date & time: 15/04/2026 20:00
End date & time: 15/04/2026 23:00
Impact: Low risk
Expected Downtime duration: None expected

Kind Regards
The IPI Service Desk Team
Posted on Apr 13, 2026 - 10:38 BST

IPI Elastic CX CCaaS Maintenance Band 1 Apr 20, 2026 22:00 - Apr 21, 2026 02:00 BST

Name: Elastic CX CCaaS Band 1 Maintenance
Maintenance Type: Maintenance
Purpose of the maintenance: Platform Enhancements Part 2
Duration: 4 Hours
Start date & time: 20/04/26 22:00hrs
End date & time: 21/04/26 02:00hrs
Impact: low risk
Expected Downtime duration: Potential 5/10 minutes expected


Kind Regards
The IPI Service Desk Team
Posted on Apr 02, 2026 - 10:39 BST

IPI Elastic CX CCaaS Maintenance Band 2 Apr 27, 2026 22:00 - Apr 28, 2026 02:00 BST

Name: Elastic CX CCaaS Band 2 Maintenance
Maintenance Type: Maintenance
Purpose of the maintenance: Platform Enhancements Part 2
Duration: 4 Hours
Start date & time: 27/04/26 22:00hrs
End date & time: 27/04/26 23:59hrs
Impact: low risk
Expected Downtime duration: Potential 5/10 minutes expected


Kind Regards
The IPI Service Desk Team
Posted on Apr 02, 2026 - 10:41 BST
Apr 14, 2026
CANCELLED - TO BE RE-SCHEDULED - IPIN @ LON1 - Infrastructure upgrades - Stage 3
Completed - CANCELLED - TO BE RE-SCHEDULED - IPIN @ LON1 - Infrastructure upgrades - Stage 3
Apr 14, 14:49 BST
Scheduled - Maintenance Type: Standard
Purpose of the maintenance: Ongoing migration to the new switches

Duration: 12 hours
Start date & time: 26/04/2026 – 09:00hrs
End date & time: 26/04/2026 – 21:00hrs

Impact: Low risk
Expected Downtime Duration: None expected
Mar 18, 12:27 GMT
CANCELLED - TO BE RE-SCHEDULED - IPIN @ LON1 - Infrastructure upgrades - Stage 2
Completed - CANCELLED - TO BE RE-SCHEDULED - IPIN @ LON1 - Infrastructure upgrades - Stage 2
Apr 14, 14:49 BST
Scheduled - Maintenance Type: Standard
Purpose of the maintenance: Ongoing migration to the new switches

Duration: 5 hours
Start date & time: 22/04/2026 – 21:00hrs
End date & time: 23/04/2026 – 02:00hrs

Impact: Low risk
Expected Downtime Duration: None expected
Mar 18, 12:25 GMT
CANCELLED - TO BE RE-SCHEDULED - IPIN @ LON1 - Infrastructure upgrades - Stage 1
Completed - CANCELLED - TO BE RE-SCHEDULED - IPIN @ LON1 - Infrastructure upgrades - Stage 1
Apr 14, 14:43 BST
Scheduled - Maintenance Type: Standard
Purpose of the maintenance: Migration to the new switches

Duration: 12 hours
Start date & time: 19/04/2026 – 09:00hrs
End date & time: 19/04/2026 – 21:00hrs

Impact: Low risk
Expected Downtime Duration: None expected
Mar 18, 12:23 GMT
CANCELLED - TO BE RE-SCHEDULED - IPIN @ LON1 - Switch Peering
Completed - CANCELLED - TO BE RE-SCHEDULED - IPIN @ LON1 - Switch Peering
Apr 14, 14:42 BST
Scheduled - Maintenance Type: Standard
Purpose of the maintenance: Continuing the peering configuration on the new switches in preparation for the upcoming infrastructure upgrades.

Duration: 5 hours
Start date & time: 16/04/2026 – 21:00hrs
End date & time: 17/04/2026 – 02:00hrs

Impact: Low risk
Expected Downtime Duration: None expected
Mar 18, 12:20 GMT
CANCELLED - TO BE RE-SCHEDULED - IPIN @ LON1 - Edge Switch Peering
Completed - CANCELLED - TO BE RE-SCHEDULED - IPIN @ LON1 - Edge Switch Peering
Apr 14, 14:40 BST
Scheduled - Maintenance Type: Standard
Purpose of the maintenance: Enabling peering to new edge switches in preparation for upcoming infrastructure upgrades.
Duration: 1.5 hours
Start date & time: 14/04/2026 – 22:30hrs
End date & time: 14/04/2026 – 23:59hrs
Impact: Low risk
Expected Downtime Duration: Possibility of brief interruption to services during the maintenance window.
Mar 13, 16:31 GMT
IPI Elastic CX CCaaS Maintenance Band 1
Completed - The scheduled maintenance has been completed.
Apr 14, 00:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 22:00 BST
Scheduled - Name: Elastic CX CCaaS Band 1 Maintenance
Maintenance Type: Maintenance
Purpose of the maintenance: Platform Enhancements Part 1
Duration: 2 Hours
Start date & time: 13/04/26 22:00hrs
End date & time: 13/04/26 23:59hrs
Impact: low risk
Expected Downtime duration: None expected


Kind Regards
The IPI Service Desk Team
Apr 2, 10:24 BST
Apr 13, 2026
Apr 12, 2026

No incidents reported.

Apr 11, 2026

No incidents reported.

Apr 10, 2026

No incidents reported.

Apr 9, 2026

No incidents reported.

Apr 8, 2026

No incidents reported.

Apr 7, 2026

No incidents reported.

Apr 6, 2026

No incidents reported.

Apr 5, 2026

No incidents reported.

Apr 4, 2026

No incidents reported.

Apr 3, 2026

No incidents reported.

Apr 2, 2026

No incidents reported.

Apr 1, 2026
IPI Elastic CX CCaaS Band 2 Maintenance Release
Completed - The scheduled maintenance has been completed.
Apr 1, 00:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 20:00 BST
Scheduled - Name: Elastic CX CCaaS Band 2 Release
Maintenance Type: Release
Purpose of the maintenance: Release Band 2 to version 25.3.14
Duration: 4 hours
Start date & time: 31/03/26 – 20:00hrs
End date & time: 31/03/26 – 23:59hrs
Impact: low risk
Expected Downtime duration: None expected


Kind Regards
The IPI Service Desk Team
Mar 25, 08:36 GMT
Mar 31, 2026
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