Service Under Maintenance

Uptime over the past 90 days. View historical uptime.
IPI - Cloud (IPIC) Under Maintenance
90 days ago
100.0 % uptime
Today
Cloud @ London Under Maintenance
90 days ago
100.0 % uptime
Today
Cloud @ Reading Operational
90 days ago
100.0 % uptime
Today
IPI - Network (IPIN) Operational
90 days ago
100.0 % uptime
Today
MPLS Operational
90 days ago
100.0 % uptime
Today
Internet Operational
90 days ago
100.0 % uptime
Today
IPI - Voice (IPIV) Operational
90 days ago
100.0 % uptime
Today
SIP @ Reading Operational
90 days ago
100.0 % uptime
Today
SIP @ London Operational
90 days ago
100.0 % uptime
Today
IPI - Platform as a service (Paas) Operational
90 days ago
100.0 % uptime
Today
DesktopLive Operational
90 days ago
100.0 % uptime
Today
AscendID Operational
90 days ago
100.0 % uptime
Today
Cloud Portal Operational
90 days ago
100.0 % uptime
Today
IPI - Vocal Cloud Operational
90 days ago
100.0 % uptime
Today
Identification and Verification (ID&V) Operational
90 days ago
100.0 % uptime
Today
ElasticCX - UcaaS Operational
90 days ago
100.0 % uptime
Today
ElasticNGN Operational
90 days ago
100.0 % uptime
Today
IPI - ElasticCX - CCaaS Operational
90 days ago
100.0 % uptime
Today
UKS (Bnd1) Operational
90 days ago
100.0 % uptime
Today
UKW (Bnd2) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

ElasticCX UCaaS DB migration preparation Jan 27, 2026 06:00-08:00 GMT

Name: ElasticCX UCaaS DB migration preparation
Maintenance Type: Data copy
Purpose of the maintenance: DB migration preparation - historical data copy ahead of DB migration
Duration: 2 Hours
Start date & time: 27/01/2026 – 06:00hrs
End date & time: 27/01/2026 – 08:00hrs
Impact: low risk
Expected Downtime duration: None Expected

Kind Regards
The IPI Service Desk Team
Posted on Jan 20, 2026 - 15:13 GMT

IPI Elastic CX UCaaS/NGN Maintenance Jan 27, 2026 22:00-23:00 GMT

Name: Elastic CX UCaaS/NGN
Maintenance Type: Standard Improvement Maintenance
Purpose of the maintenance: Update the iptables to add additional media server.
Duration: 1 hour
Start date & time: 27/01/26 -22:00
End date & time: 27/01/26 - 23:00
Impact: low risk
Expected Downtime duration: None Expected


Kind Regards
The IPI Service Desk Team
Posted on Jan 21, 2026 - 16:36 GMT
Jan 21, 2026

No incidents reported today.

Jan 20, 2026
ElasticCX UCaaS monitoring client update
Completed - The scheduled maintenance has been completed.
Jan 20, 21:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 20:00 GMT
Scheduled - Name: ElasticCX UCaaS monitoring client update
Maintenance Type: monitoring update
Purpose of the maintenance: Update monitoring clients
Duration: 1 Hour
Start date & time: 20/01/2026 – 20:00hrs
End date & time: 20/01/2026 – 21:00hrs
Impact: low risk
Expected Downtime duration: None Expected

Kind Regards
The IPI Service Desk Team
Jan 15, 15:52 GMT
Jan 19, 2026

No incidents reported.

Jan 18, 2026

No incidents reported.

Jan 17, 2026

No incidents reported.

Jan 16, 2026

No incidents reported.

Jan 15, 2026
IPI Elastic CX UCaaS/NGN Hotfix Release
Completed - The scheduled maintenance has been completed.
Jan 15, 21:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 20:00 GMT
Scheduled - Name: Elastic UCaaS/NGN Hotfix
Maintenance Type: Hotfix
Purpose of the maintenance: Preserving the originating CLI on transfers for some Cisco and Avaya Devices.
Duration: 1 Hour
Start date & time: 15/01/2026 – 20:00hrs
End date & time: 15/01/2026 – 21:00hrs
Impact: low risk
Expected Downtime duration: None Expected

Kind Regards
The IPI Service Desk Team
Jan 13, 11:55 GMT
Jan 14, 2026
IPIC @ LON1 Standard Maintenance
Completed - The scheduled maintenance has been completed.
Jan 14, 12:25 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 09:00 GMT
Scheduled - Name: IPIC @ LON1 Standard Maintenance
Maintenance Type: Standard maintenance
Purpose of the maintenance: We are proactively carrying out maintenance on our LON1 Cloud infrastructure. This change should not impact customer systems.
Duration: 6 hours
Start date & time: 14/01/2026 09:00
End date & time: 14/01/2026 15:00
Impact: Low risk
Expected Downtime: None Expected
Jan 9, 09:24 GMT
Jan 13, 2026
IPI BCP Platform Maintenance Release
Completed - The scheduled maintenance has been completed.
Jan 13, 06:05 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 06:00 GMT
Scheduled - Name: IPIV-SIP BCP exercise
Maintenance Type: BCP
Purpose of the maintenance: BCP task of failover from active to standby nodes.
Duration: 5 Minutes
Start date & time: 13/01/2026 – 06:00
End date & time: 13/01/2026 – 06:05
Impact: low risk
Expected Downtime duration: None Expected
Jan 7, 07:37 GMT
Jan 12, 2026

No incidents reported.

Jan 11, 2026
IPI Elastic CX UCaaS Maintenance
Completed - The scheduled maintenance has been completed.
Jan 11, 23:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 21:00 GMT
Scheduled - Name: Elastic CX UCaaS
Maintenance Type: Standard maintenance
Purpose of the maintenance: Latest O/S upgrades
Duration: 2 hours
Start date & time: 11/01/2026 21:00
End date & time: 11/01/2026 23:00
Impact: Low risk
Expected Downtime: None Expected

Kind Regards
The IPI Service Desk Team
Dec 16, 11:42 GMT
Jan 10, 2026

No incidents reported.

Jan 9, 2026

No incidents reported.

Jan 8, 2026
IPI Elastic CX UCaaS/NGN Hotfix Release
Completed - The scheduled maintenance has been completed.
Jan 8, 21:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 20:00 GMT
Scheduled - Name: Elastic UCaaS/NGN Hotfix
Maintenance Type: Hotfix
Purpose of the maintenance: Preserving the originating CLI on transfers for some Cisco and Avaya Devices.
Duration: 1 Hour
Start date & time: 8/01/2026 – 20:00hrs
End date & time: 8/01/2026 – 21:00hrs
Impact: low risk
Expected Downtime duration: None Expected


Kind Regards
The IPI Service Desk Team
Jan 6, 09:48 GMT
Jan 7, 2026
IPI Elastic CX CCaaS Intermittent performance issues
Resolved - IPI deployed a fix overnight to address a specific issue identified affecting performance. This Incident is now resolved.
Jan 7, 14:45 GMT
Update - IPI deployed a fix overnight to address a specific issue identified affecting performance. Monitoring is ongoing.
Jan 7, 09:24 GMT
Monitoring - Performance issues are being confirmed as restored, we are monitoring and still investigating cause.
Jan 6, 10:52 GMT
Investigating - Dear Customer,

We would like to issue an update to the current incident where performance issues to some customers on the Elastic CCaaS platform have been noted.

Name: Elastic CX CCaaS Intermittant performance issues
Description of the incident: Some customers reporting performance degradation impacting agents ability to answer calls.
Next Steps: Further update will follow as soon as we have more information.

Kind Regards
IPI Service Desk
Jan 6, 10:38 GMT
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