All Systems Operational

Uptime over the past 90 days. View historical uptime.
IPI - Cloud (IPIC) Operational
Cloud @ London Operational
Cloud @ Reading Operational
IPI - Network (IPIN) Operational
MPLS Operational
Internet Operational
IPI - Voice (IPIV) Operational
SIP @ Reading Operational
SIP @ London Operational
IPI - Platform as a service (Paas) Operational
DesktopLive Operational
Cloud Portal Operational
IPI - Vocal Cloud Operational
Identification and Verification (ID&V) Operational
ElasticCX - UcaaS Operational
ElasticNGN Operational
IPI - ElasticCX - CCaaS Operational
UKS (Bnd1) Operational
UKW (Bnd2) Operational
IPI – Cloud PCI Operational
Telephony Operational
Pay by Voice Operational
Pay by DTMF Operational
Pay by Link Operational
Pay by IVR Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

IPI Elastic CX UCaaS Maintenance Release Sep 27, 2026 21:00 - Sep 28, 2026 00:00 BST

Name: IPI Elastic CX UCaaS Release
Maintenance Type: Release
Purpose of the maintenance: Upgrade the underlying infrastructure
Duration: 3 hours
Start date & time: 27/09/2026 21:00 BST
End date & time: 27/09/2026 00:00 BST
Impact: Low risk
Expected Downtime duration: None expected

Kind Regards
The IPI Service Desk Team
Posted on Sep 18, 2026 - 17:32 BST

IPI Elastic CX CCaaS Band 2 Release Sep 29, 2026 20:00 - Sep 30, 2026 01:00 BST

Name: Elastic CX CCaaS Band 2 Release
Maintenance Type: Release
Purpose of the maintenance: Release to 26.2.
Duration: 5 Hours
Start date & time: 29/09/26 - 20:00BST
End date & time: 30/09/26 - 01:00BST
Impact: low risk
Expected Downtime duration: 2–3-minute service interruption during the maintenance window.


Kind Regards
The IPI Service Desk Team
Posted on Sep 11, 2026 - 11:54 BST

IPI Voice Platform Maintenance Oct 1, 2026 06:00-07:00 BST

Name: IPI Voice Maintenance L33 and Lon1
Maintenance Type: Security Maintenance
Purpose of the maintenance: Security patching
Duration: 1 hour
Start date & time: 01/10/26 06:00hrs
End date & time: 01/10/26 07:00hrs
Impact: low risk
Expected Downtime duration: None expected
Posted on Sep 23, 2026 - 13:34 BST

Sep 24, 2026

Cloud PCI Voice - Payment Processing Failures
Resolved - The issue affecting PCI Voice Payment Services has now been resolved, and payment transactions are processing normally. Service monitoring has confirmed stable operation, and no further issues have been identified.

We apologise for any inconvenience caused and thank customers for their patience while our teams investigated and resolved the incident. A Root Cause Analysis (RCA) is being completed and will be made available in due course. The incident is now closed.
Sep 24, 16:19 BST
Update - The incident impacting payment processing within our PCI Voice Payment Service has been resolved. Monitoring has confirmed that payment transactions are functioning as expected and no further issues have been observed.

We apologise for any inconvenience caused and appreciate your patience throughout the investigation and resolution process. The incident is now considered resolved; however, we will continue to monitor the service through to the end of the day to ensure ongoing stability and performance. Thank you for your understanding and cooperation during this incident.
Sep 24, 14:24 BST
Monitoring - A workaround has been applied and payment transactions are now processing successfully. Customers may experience delays of up to 30 seconds during payment processing while we monitor the effectiveness of the fix and work towards a permanent resolution.
Sep 24, 11:51 BST
Update - We are continuing to investigate this issue.
Sep 24, 11:43 BST
Investigating - We are currently investigating an issue affecting Cloud PCI Voice Payment Services, where some customers may experience payment processing failures. Our engineering teams are actively working to identify the cause and restore normal service as quickly as possible. We apologise for any inconvenience and will provide further updates as more information becomes available.
Sep 24, 11:38 BST

Sep 23, 2026

IPIN @ LON1 - Updating our network transit link.
Completed - The scheduled maintenance has been completed.
Sep 23, 23:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 22:30 BST
Scheduled - Maintenance Type: Standard
Purpose of the maintenance: Transit provider updating peering link configuration to align with supported standards.
Duration: 1 hours
Start date & time: 23/09/2026 – 22:30 hrs
End date & time: 23/09/2026 – 23:30 hrs
Impact: Low risk
Expected Downtime Duration: Possibility of brief interruption to service while the configuration is applied.
Sep 15, 15:11 BST
IPI Elastic CX CCaaS Band 1 Release
Completed - The scheduled maintenance has been completed.
Sep 23, 03:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 22:00 BST
Scheduled - Name: Elastic CX CCaaS Band 1 Release
Maintenance Type: Release
Purpose of the maintenance: Release to 26.2.
Duration: 5 Hours
Start date & time: 22/09/26 - 22:00BST
End date & time: 23/09/26 - 03:00BST
Impact: low risk
Expected Downtime duration: 2–3-minute service interruption during the maintenance window.


Kind Regards
The IPI Service Desk Team
Sep 11, 11:51 BST

Sep 22, 2026

Sep 21, 2026

No incidents reported.

Sep 20, 2026

No incidents reported.

Sep 19, 2026

No incidents reported.

Sep 18, 2026

No incidents reported.

Sep 17, 2026

No incidents reported.

Sep 16, 2026

No incidents reported.

Sep 15, 2026

IPI Elastic CX UCaaS Maintenance Release
Completed - The scheduled maintenance has been completed.
Sep 15, 23:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 20:00 BST
Scheduled - Name: Elastic CX UCaaS Maintenance Release
Maintenance Type: Release
Purpose of the maintenance: Release to the latest version 1.112.0
Duration: 3 hours
Start date & time: 15/09/2026 20:00 BST
End date & time: 15/09/2026 23:00 BST
Impact: Low risk
Expected Downtime duration: None expected

Kind Regards
The IPI Service Desk Team
Sep 10, 10:57 BST

Sep 14, 2026

No incidents reported.

Sep 13, 2026

No incidents reported.

Sep 12, 2026

No incidents reported.

Sep 11, 2026

No incidents reported.

Sep 10, 2026

IPI Voice Maintenance L33 and Lon1
Completed - The scheduled maintenance has been completed.
Sep 10, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 05:00 BST
Scheduled - Name: IPI Voice Maintenance L33 and Lon1
Maintenance Type: Hot-Fix Patching
Purpose of the maintenance: Hot-Fix Patching
Duration: 1 hour
Start date & time: 10/09/26 05:00hrs
End date & time: 10/09/26 06:00hrs
Impact: low risk
Expected Downtime duration: None expected
Sep 9, 11:03 BST
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