All Systems Operational

Uptime over the past 90 days. View historical uptime.
IPI - Cloud (IPIC) Operational
90 days ago
100.0 % uptime
Today
Cloud @ London Operational
90 days ago
100.0 % uptime
Today
Cloud @ Reading Operational
90 days ago
100.0 % uptime
Today
IPI - Network (IPIN) Operational
90 days ago
100.0 % uptime
Today
MPLS Operational
90 days ago
100.0 % uptime
Today
Internet Operational
90 days ago
100.0 % uptime
Today
IPI - Voice (IPIV) Operational
90 days ago
100.0 % uptime
Today
SIP @ Reading Operational
90 days ago
100.0 % uptime
Today
SIP @ London Operational
90 days ago
100.0 % uptime
Today
IPI - Platform as a service (Paas) Operational
90 days ago
100.0 % uptime
Today
DesktopLive Operational
90 days ago
100.0 % uptime
Today
AscendID ? Operational
90 days ago
100.0 % uptime
Today
Cloud Portal Operational
90 days ago
100.0 % uptime
Today
IPI - Vocal Cloud Operational
90 days ago
99.98 % uptime
Today
Identification and Verification (ID&V) Operational
90 days ago
100.0 % uptime
Today
ElasticCX - UcaaS Operational
90 days ago
99.95 % uptime
Today
ElasticNGN Operational
90 days ago
100.0 % uptime
Today
IPI - ElasticCX - CCaaS Operational
90 days ago
100.0 % uptime
Today
UKS (Bnd1) Operational
90 days ago
100.0 % uptime
Today
UKW (Bnd2) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

IPI Elastic CX CCaaS Maintenance Oct 2, 2025 22:00 - Oct 3, 2025 00:00 BST

Name: ElasticCX - CCaaS UKS Band 1
Maintenance Type: Database Optimisation
Purpose of the maintenance: Staggered Database restarts
Duration: 2hours
Start date & time: 02/10/2025 - 22:00hrs
End date & time: 02/10/2025 - 23:59hrs
Impact: Low Risk
Expected Downtime duration: None

Kind Regards
The IPI Service Desk Team
Posted on Oct 02, 2025 - 12:08 BST

IPI Platform DB Maintenance Oct 6, 2025 22:00 - Oct 7, 2025 04:00 BST

Name: IPI@ECXUCaaS DB compaction
Maintenance Type: Standard-Routine
Purpose of the maintenance: DB compaction housekeeping
Duration: 6 hours
Start date & time: 06/10/25 22:00
End date & time: 07/10/25 04;00
Impact: no impact

Thanks

IPI Service Desk
Posted on Sep 26, 2025 - 16:24 BST

IPI Platform DB Maintenance Oct 7, 2025 22:00 - Oct 8, 2025 04:00 BST

Name: IPIV@Ucaas DB compaction
Maintenance Type: Standard-Routine
Purpose of the maintenance: DB compaction housekeeping
Duration: 6 hours
Start date & time: 07/10/25 22:00
End date & time: 08/10/25 04;00
Impact: no impact

Thanks

IPI Service Desk
Posted on Sep 26, 2025 - 16:26 BST

IPI Platform DB Maintenance Oct 8, 2025 22:00 - Oct 9, 2025 04:00 BST

Name: IPIV@Ucaas DB compaction
Maintenance Type: Standard-Routine
Purpose of the maintenance: DB compaction housekeeping
Duration: 6 hours
Start date & time: 08/10/25 22:00
End date & time: 09/10/25 04;00
Impact: no impact

Thanks

IPI Service Desk
Posted on Sep 26, 2025 - 16:27 BST
Oct 2, 2025

No incidents reported today.

Oct 1, 2025
IPI - ElasticCX – CCaaS (Band 2) Release 25.2
Completed - The scheduled maintenance has been completed.
Oct 1, 05:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 22:00 BST
Scheduled - Name: IPI - ElasticCX – CCaaS (Band 2) Release 25.2
Maintenance Type: Service impacting
Purpose of the maintenance: To release to the latest version 25.2
Duration: 7 Hours
Start date & time: 30/09/2025 22:00hrs
End date & time: 01/10/2025 05:00hrs
Impact: low risk
Expected Downtime duration: 10 minutes
Sep 12, 16:03 BST
Sep 30, 2025
Elastic CX UCaaS Intermittent Performance Incident
Resolved - Following the restarts of some services at 10:10hrs, throughout monitoring, we have observed continued stability on the platform. Any handsets, or base stations that have struggled to self-register following this time may require a restart. If you require assistance with that please contact our Service Desk.
Sep 30, 17:16 BST
Monitoring - Post to restarts of some services at 10:10hrs we are now in a monitoring status observing stability and registrations.
Please be advised to restart any none working hard phones contact our Service desk if you observe failures.
Sep 30, 11:02 BST
Update - We are continuing to investigate this issue.
Sep 30, 09:41 BST
Investigating - Dear Customer,

We would like to issue an update on a current incident where intermittent instability with calls and hard phones has been reported. We are currently investigating.

Name: Elastic CX UCaaS
Description of the incident: Intermittent Call performance and handset registration.
Impact: Degraded Performance.
Next Steps: Further update will follow as soon as we have more information.

Thanks,
IPI Platform
Sep 30, 08:52 BST
IPI Elastic CX UCaaS/NGN Maintenance Hotfix
Completed - The scheduled maintenance has been completed.
Sep 30, 00:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 22:00 BST
Scheduled - Name: IPI - Vocal Cloud Components
Maintenance Type: Standard patch application
Purpose of the maintenance: To deploy the latest Hotfix
Duration: 2 hours
Start date & time: 29/09/2025 22:00hrs BST
End date & time: 29/09/2025 23:59hrs BST
Impact: low risk - No expected impact
Expected Downtime duration: 0 minutes

Kind Regards
The IPI Service Desk Team
Sep 26, 15:40 BST
Sep 29, 2025
Sep 28, 2025

No incidents reported.

Sep 27, 2025

No incidents reported.

Sep 26, 2025

No incidents reported.

Sep 25, 2025
IPI Elastic CX CCaaS Maintenance Band 1
Completed - The scheduled maintenance has been completed.
Sep 25, 03:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 22:00 BST
Scheduled - Name: Elastic CX CCaaS Maintenance Band 1
Maintenance Type: Service Impacting
Purpose of the maintenance: Essential Maintenance
Duration: 5 hours
Start date & time: 24/09/25 22:00hrs
End date & time: 25/09/25 03:00hrs
Impact: None, Medium Risk
Expected Downtime duration: 10 minutes

Kind Regards
The IPI Service Desk Team
Sep 24, 16:48 BST
Sep 24, 2025
IPI - ElasticCX – CCaaS (Band 1) Release 25.2
Completed - The scheduled maintenance has been completed.
Sep 24, 05:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 22:00 BST
Scheduled - Name: IPI - ElasticCX – CCaaS (Band 1) Release 25.2
Maintenance Type: Service impacting
Purpose of the maintenance: To release to the latest version 25.2
Duration: 7 Hours
Start date & time: 23/09/2025 22:00hrs
End date & time: 24/09/2025 05:00hrs
Impact: low risk
Expected Downtime duration: 10 minutes
Sep 12, 16:00 BST
Sep 23, 2025
Sep 22, 2025

No incidents reported.

Sep 21, 2025
IPI Platform Maintenance
Completed - The scheduled maintenance has been completed.
Sep 21, 23:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 22:00 BST
Scheduled - Name: IPIV(Genesys Security) @ LON|Link33 Standard Maintenance
Maintenance Type: Standard maintenance
Purpose of the maintenance: General security maintenance to remove depreciated TLS security ciphers
Impact: Low Risk
Expected Downtime: none
Start date & time: 21/09/2025 22:00
End date & time: 21/09/2025 23:00

Thanks

IPI Service Desk
Sep 16, 12:51 BST
Sep 20, 2025

No incidents reported.

Sep 19, 2025
IPI Elastic CX UCaaS Maintenance
Completed - The scheduled maintenance has been completed.
Sep 19, 00:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 22:00 BST
Scheduled - Name: ElasticCX - UcaaS
Maintenance Type: Service impacting Maintenance
Purpose of the maintenance: Requirement to increase resources.
Duration: 2 hours
Start date & time: 18/09/2025 - 22:00
End date & time: 18/09/2025 - 23:59
Impact: None, Medium risk
Expected Downtime duration: 30 minutes

Kind Regards
The IPI Service Desk Team
Sep 18, 16:44 BST
Sep 18, 2025
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