Performance issues reported on CcaaS

Incident Report for IPI Platform

Resolved

The incident has been resolved following engineers applying a temporary fix. An Emergency change has been scheduled for tonight for upgrade to release 23.1. Details to follow in status page.

Posted Mar 21, 2023 - 12:45 GMT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Mar 21, 2023 - 12:30 GMT

Investigating

We have reports of calls not working, engineering teams are investigating.

Posted Mar 21, 2023 - 12:25 GMT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Mar 21, 2023 - 11:39 GMT

Identified

IPI Engineering team are investigating reported performance issues, Component has been identified.

Posted Mar 21, 2023 - 11:35 GMT

This incident affected: IPI - ElasticCX - CCaaS (UKS (Bnd1), UKW (Bnd2)).