Elastic CX UCaaS Maintenance

Scheduled Maintenance Report for IPI Platform

Completed

The scheduled maintenance has been completed.

Posted Dec 17, 2025 - 00:00 GMT

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Dec 16, 2025 - 21:00 GMT

Scheduled

Name: Elastic CX UCaaS Maintenance
Maintenance Type: Emergency Maintenance
Purpose of the maintenance: Update to the backend service bus, to improve performance and resilience of real-time data processing within Real-Time Dashboards / Wallboards.
Duration: 3 hrs
Start date & time: 16/12/2025 21:00
End date & time: 17/12/2025 00:00
Impact: Low risk
Expected Downtime: During this window, real-time dashboards and wallboards may experience intermittent delays.

Kind Regards
The IPI Service Desk Team

Posted Dec 16, 2025 - 16:41 GMT

This scheduled maintenance affected: IPI - Vocal Cloud (ElasticCX - UcaaS).