Following the restarts of some services at 10:10hrs, throughout monitoring, we have observed continued stability on the platform. Any handsets, or base stations that have struggled to self-register following this time may require a restart. If you require assistance with that please contact our Service Desk.
Posted Sep 30, 2025 - 17:16 BST
Monitoring
Post to restarts of some services at 10:10hrs we are now in a monitoring status observing stability and registrations. Please be advised to restart any none working hard phones contact our Service desk if you observe failures.
Posted Sep 30, 2025 - 11:02 BST
Update
We are continuing to investigate this issue.
Posted Sep 30, 2025 - 09:41 BST
Investigating
Dear Customer,
We would like to issue an update on a current incident where intermittent instability with calls and hard phones has been reported. We are currently investigating.
Name: Elastic CX UCaaS Description of the incident: Intermittent Call performance and handset registration. Impact: Degraded Performance. Next Steps: Further update will follow as soon as we have more information.
Thanks, IPI Platform
Posted Sep 30, 2025 - 08:52 BST
This incident affected: IPI - Vocal Cloud (ElasticCX - UcaaS).