IPI Elastic CX UCaaS intermittant outbound call failures and registration issues.
Investigating - We are currently investigating reports of a re-occurrence on the issues observed earlier affected registration on some phone models and outbound calls on some devices, the behaviour is intermittent.
Jul 09, 2025 - 12:53 BST
Uptime over the past 90 days. View historical uptime.
IPI - Cloud (IPIC) Operational
90 days ago
100.0 % uptime
Today
Cloud @ London Operational
90 days ago
100.0 % uptime
Today
Cloud @ Reading Operational
90 days ago
100.0 % uptime
Today
IPI - Network (IPIN) Operational
90 days ago
100.0 % uptime
Today
MPLS Operational
90 days ago
100.0 % uptime
Today
Internet Operational
90 days ago
100.0 % uptime
Today
IPI - Voice (IPIV) Operational
90 days ago
100.0 % uptime
Today
SIP @ Reading Operational
90 days ago
100.0 % uptime
Today
SIP @ London Operational
90 days ago
100.0 % uptime
Today
IPI - Platform as a service (Paas) Operational
90 days ago
100.0 % uptime
Today
DesktopLive Operational
90 days ago
100.0 % uptime
Today
AscendID ? Operational
90 days ago
100.0 % uptime
Today
Cloud Portal Operational
90 days ago
100.0 % uptime
Today
IPI - Vocal Cloud Partial Outage
90 days ago
99.99 % uptime
Today
Identification and Verification (ID&V) Operational
90 days ago
100.0 % uptime
Today
ElasticCX - UcaaS Partial Outage
90 days ago
99.98 % uptime
Today
ElasticNGN Operational
90 days ago
100.0 % uptime
Today
IPI - ElasticCX - CCaaS Operational
90 days ago
100.0 % uptime
Today
UKS (Bnd1) Operational
90 days ago
100.0 % uptime
Today
UKW (Bnd2) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jul 9, 2025
IPI Elastic CX UCaaS intermittant outbound call failures and registration issues.
Resolved - This incident has been resolved, testing and customer feedback supports all outbound calls and phone functiionality have been restored to operational. Further detail around root cause will be provided via raised tickets.
Jul 9, 12:01 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 9, 11:53 BST
Investigating - We are currently investigating reports of outbound call failures and physical handset registration failures. Inbound on softphones and IVR routes unaffected. Updates will be published here as we investigate.
Jul 9, 11:10 BST
Jul 8, 2025

No incidents reported.

Jul 7, 2025

No incidents reported.

Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025

No incidents reported.

Jul 3, 2025

No incidents reported.

Jul 2, 2025

No incidents reported.

Jul 1, 2025

No incidents reported.

Jun 30, 2025
IPIC @ LON1 and LINK33 Standard Maintenance
Completed - The scheduled maintenance has been completed.
Jun 30, 21:57 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 21:00 BST
Scheduled - Name: IPIC @ LON1 and LINK33 Standard Maintenance
Maintenance Type: Partial service impacting
Purpose of the maintenance: We are proactively carrying out maintenance on our LON1 and LINK33 Cloud infrastructure. During this time some VMs may be affected and vMotion will take place as needed.

Start date & time: 30/06/2025 21:00
End date & time: 30/06/2025 23:00
Jun 26, 12:56 BST
Jun 29, 2025

No incidents reported.

Jun 28, 2025

No incidents reported.

Jun 27, 2025

No incidents reported.

Jun 26, 2025

No incidents reported.

Jun 25, 2025

No incidents reported.

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